Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Michelle
Told glitch in the system caused by order not to be placed. Could not get the issue resolved after several emails.
Response from SleepypodOct 25, 2023
Michelle - We are very sorry to read about your experience. This is not the experience we would like for our customers. We've taken note of this and are working to correct the issues. Thank you for taking the time to share your experience with us.
Mahum K.
I still haven't received my order.
Response from SleepypodOct 25, 2023
Hello! We're so sorry to hear this. If you have not already done so, please reach out to our customer service team for assistance. You can reach them via webchat on the home page during business hours PST or email at [email protected]. We're here to help!
Rachel S.
No item received, no response
Response from SleepypodOct 6, 2023
Hi Rachael. We sincerely apologize about this and one our customer relations associates will handle this ASAP. Thank you.
Valery K.
The way this company handles returns isn't up to par with what we expect in 2023. Typically, businesses offer a 30-day return window with free return labels and no restocking fees, but Sleepypod follows a different approach. Even after shelling out $350, they don't provide these standard return conveniences. In my experience, I had to voice my concerns multiple times just to have them waive those fees. Also, the mesh accessory they offer doesn't work at all! Management needs to change all this nonsense.
Response from SleepypodOct 6, 2023
Hi Valery. We no longer charge a restocking fee and we're we apologize that was noted otherwise. Please feel free to send us a message a t [email protected] and we will remedy this for you ASAP. Thank you.
Erin
The sizing is off. I measured my dogs and followed the sizing guidelines. The harnesses are too big. For the price I expect a better return/exchange policy.
Dianne S.
You guys switched up this harness, not sure why? It's not the same.
Response from SleepypodSep 18, 2023
Hi Dianne. We're sorry to hear you aren't happy with the product you received. Please send us a message at [email protected] and one of our customer relations reps will reach out to you and find a quick resolve to this. Thank you.
Kaushal_R
Poor design and poor craftmanship. We bought Mobile Pet Bed and Clickit Terrain Harness. Design of the pet bed makes it challenging/impossible for our dog to climb on it by himself. It is too high a threshold to get in and out of. The top is awkward to put on and take off. The Clickit Terrain Harness is clunky and suffers from poor craftsmanship. These products do not seem to be designed nor produced with the dogs' comfort in mind. There are three sewed on labels on the inside (the part that touches the dog). The sharp edges on these labels would constantly rub and irritate the skin. Also the webbing used on the perimeter has exposed ends which would also rub and irritate the skin. Also as noted by others return process is a nightmare and it was a great hassle to have Sleepypod send a return postage label. Don't recommend doing business with Sleepypod :(
Response from SleepypodSep 12, 2023
Hi Kaushal. We're sorry to hear about the experience you've had with our Sleepypod products. Please reach out to us at [email protected] or give us a call at 626-421-6818 and we're glad to go over any questions you have as we hope to remedy the situation for you. Thank you.
Kate P.
The order was never delivered. We have reached out twice now with no response.
Response from SleepypodAug 29, 2023
Hi Kate. It looks like our representatives have been in contact with you and the item was delivered (Order # 530633785) via USPS on August 18th. We would be glad to help out in anyway we can. Please feel free to reach out to us at [email protected] and we can assist you. Thank you.
