SleepypodReviews of sleepypod.com

Response from SleepypodFeb 14, 2024

Hi Mary-Louise Totton. We are sorry to hear about this. Sleepypod strives to have the best products and to work with out customers as closely as possible regarding items, orders and shipping. Should you ever wish to purchase another item through Sleepypod feel free to reach out to Jeff at [email protected] and he will assist you with any questions or concerns you have. Thank you.

Response from SleepypodFeb 14, 2024

Hi David. We are sorry to hear about this. If you could, please send an email to Jeff at [email protected] and include a few pictures of your dog in the car with the harness on soo we may better assist you. Thank you.

Response from SleepypodFeb 5, 2024

We're so sorry to hear this was your experience. It is not the experience we strive for, and we would like to touch base with you to ensure you have received the information you need. Please email Jeff at [email protected]. Thank you for taking the time to make us aware of this problem. Your feedback helps our team to troubleshoot issues that need to be addressed.

Response from SleepypodFeb 5, 2024

Thank you so much for taking the time to share your experience. This is not the customer experience we strive for, so your feedback is critical for troubleshooting issues. We have taken your feedback to the team and are working to correct these gaps that need addressing.

Response from SleepypodDec 22, 2023

First, we're so sorry to hear that our product did not fit your pup. Like humans, pets come in all shapes and sizes. To help accommodate large-chested dogs with a slimmer torso, we are working on a new harness design. Regarding the return/refund problem, we're not sure what happened there but we are happy to look into the issue and reach out to you at the email listed here.

Response from SleepypodDec 13, 2023

Thank you for taking the time to provide your feedback. Your feedback is important to us. We're very sorry to hear about the shipping issues. We've checked into your order and it looks like the order was delivered two days ago. Additionally, we've reached out to our logistics team to find out how our shipping process can be streamlined for faster delivery, especially during the busy holiday season.

Response from SleepypodOct 27, 2023

Rafael - We're so sorry to hear this! Our customer service team can help to find out why your order did not arrive. Please reach out to our team at [email protected] or via web chat during business hours PST. We're here to help.

Response from SleepypodOct 25, 2023

Bianca - We are very sorry to hear this! If you have not already heard from our customer service team, please reach out via webchat at Sleepypod.com during business hours PST or via email at [email protected]. We're here to help!