SleepypodReviews of sleepypod.com

Shipping was slow, item as described, but difficult to adjust right and get on.

First, like other commenters on the web have noted, the company does not answer the phone and does not return messages left with the answering service. Second, I ordered two harnesses that were too large and in order to exchange them, I ordered two more that were medium. I returned the two large harnesses following all the instructions, but was only issued a refund for a single harness, with no explanation. A phone message and email were not initially returned. Based on other reviews, I expected the worst case and left a harsh review here. The following day the company emailed me and also authorized a full refund (not actually posted to my credit card yet). I have revised my rating based on the quality of the manufacturing of the product (have not used it in the car yet), but downgraded based on the customer service experience.

I am revising my rating and review below as I received communication from Sleepypod after putting my one-Star rating and the review on here (coincidence or what?). They claimed the problem was with their carriers who lost the parcel after it was collected from them. I received my harnesses one calendar month after ordering them. Original review: I paid €205.63 through PayPal on 16 September for two car harnesses and p/p. My order confirmation assured me of delivery (Republic of Ireland) in 6-9 business days. It's now 15 business days and no delivery. I emailed them asking for information on 5 October. I got an acknowledgement, but nothing since. I know I sound impatient, but nowadays we expect better than this. I will give an update if I ever receive the harnesses or communication from Sleepypod.