Kristy S.
It’s smaller than I measured out
It’s smaller than I measured out, a bit shorter for my pup…
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kristy S.
It’s smaller than I measured out, a bit shorter for my pup…
Katherine S. M.
Product is made of high quality materials that seem likely to hold up in a car accident, which was my reason for purchase. It did not fit my dog at all. Return and reimbursement were uncomplicated.
Shannon C.
I received this about 2 weeks ago but still have yet to use it. I guess i need a video regarding the one piece and how it fits on the straps. Am taking a trip in the next couple of weeks and will try it out with her. I have friends that have smaller dogs that can use the sleepypod. My dog is just a bit too big and sleepypo cannot accommodate her (“))
Response from SleepypodFeb 5, 2024
Thanks for your feedback here on Trustpilot. Sleepypod's instructional videos can be found at YouTube.com/sleepypod. If you need additional product assistance, feel free to reach out to our customer service team at [email protected] or via web chat at Sleepypod.com
Kimberly M.
Never got confirmation that the order had been placed and it didn’t seem to be sent until I called to ask about the arrival of it.
Jeff R.
Very good products. Shipping is painfully slow though.
Response from SleepypodDec 11, 2023
We're delighted to hear that you are pleased with your Sleepypod products, but very sorry to hear about the slow delivery process. We appreciate you taking the time to leave your feedback and will share it with our logistics folks to check into this. Thank you for your trust in Sleepypod for your pet. Safe travels!
Corri D.
I have loved their cat harness for years but they have changed it to a buckle instead of Velcro. You cannot get it tight enough so they can't slip out. It has been my "go to" harness but not anymore. The quality is very good though. I am so disappointed in it. I am sorry to give this review because it was one of my favorites!
Response from SleepypodNov 27, 2023
Corri - We're so sorry to hear that you can't get your new harness tight enough around your pet. We're happy to help! Please email Jeff at [email protected] and we'll work with you to ensure you have the best size and settings for your pet. If your preference is the previous design, we'll see what we can do to locate the older design for your pet.
Frances S.
Cover came damaged and had a hole already unfortunately.
Response from SleepypodOct 25, 2023
Frances - Thanks so much for sharing this information with us. We take this issue seriously and want to ensure that you received a product without damage. If you have not already reached out to our customer service team and received a replacement, please let us know about this via webchat at Sleepypod.com during business hours PST or by email at [email protected]
Betsy L.
I have bought several Sleepy pods. one for a rottie mix, one for a Golden and one for a border collie mix. I easily adjusted to fit these dogs. Now I have a mini golden doodle who has a deep chest but very small neck. I bought the small which can be adjusted for her chest but I can't get the neck small enough so it gaps. Unfortunately, that means she can chew on the straps. I'll still try to use for long road trips but the fit is not great.