SleepypodReviews of sleepypod.com

The reflectors on the sides peeled off after one week. Dog is able to wiggle in car and get loose. If using the back clip as a harness to walk the dog, it comes in clipped if the dog pulls. It sort of works to keep dog in seat in car but not always… quality is not great.

This is an updated review from my initial post, reflecting their eventual response. I purchased a dog harness from them in June . I measured several times and bought the smallest size but the one that was supposed to fit, according to the specs on their website. Alas, it did not; it was too big. I emailed them immediately about the problem, and to request a refund if there was no work-around for for the problem. I received no response. I was contacted several weeks later and asked to provide a review on Trustpilot. I then reached back to the company and let them know I had given them a one star review due to their lack of response. They emailed me back and requested that I provide proof that their product didn’t fit. I sent in photograph as of me measuring the dog to demonstrate that the dog was within their published fit parameters, photos showing that that straps and buckles were set to the tightest setting, and photos of the dog wearing the too-big harness. Even this process was not simple, as I needed to send the same photos in a second time, to the same email. I can only assume there is something fundamentally disorganized on their end. However, once I provided them with proof that the harness did not fit, they did refund my money. And I am revising my review to 3 stars because of that. Unfortunately, I’m reluctant to purchase from them again. They are well-known for their car-safety systems for pets. But I would have no confidence a question or an issue with a product would be addressed in a timely and appropriate way. Resolving a relatively simple customer problem should not be a multi-week process.

I don't mind paying for shipping but when I pay for shipping I would expect the package in a few days....placed order and it did not ship for 4 days then took almost 6 to get to me. The old harness broke, and with weekly cancer treatments, we needed the harness

Shipping was fast. But it’s surprising that there aren’t free returns given the cost of the products. The return process was a bit of a hassle. I also thought the sizing recommendations were off. Based on our cats’ weight (both 10.5 lbs), we bought two Atoms. WAY too small, which is why we had to return them for Airs.

Ordering was easy and service was good. However, I emailed, via your website and did not receive a response. The new style Martingale harness does not work for my cat. Fumbling with buckles is difficult and it is quite heavy. I was asking about the velcro style, which we have been using for a couple of years with no problems at all. I need to return this buckle one. If you have any velcro left in stock in size M, I am interested in buying

I think the product is top notch! But I am disappointed that the return is self-pay. I mean it's not a cheap product and I accidentally bought a bag too small for my cat and had to pay for the return myself. I think this is generally just bad service

The SleepyPod is not quite large enough for our 15 lb. kitty. She squeezes in but the tightness makes her paranoid.

The harness definitely looks high quality however we have found it really difficult to figure out. It seems like the straps are twisted. We have to fold the straps over to put them on, it’s odd.