Sleepypod Reviews | Read Customer Reviews of sleepypod.com

Sleepypod Reviews | Read Customer Reviews of sleepypod.com

Sleepypod reviews

Showing 61 reviews with 1 star · Clear filters

robert R.
Oct 30, 2025
toys did NOT stand up to play with my…Poor Guality
toys did NOT stand up to play with my dog chewed badly
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Rod C.
Oct 28, 2025
The first one did not fit and you sent…
The first one did not fit and you sent me a second one that does not fit. You ignored the measurements and sent a medium when the dog clearly needs a large.
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Catherine M.
Oct 23, 2025
My dog stands up and gets twisted…
My dog stands up and gets twisted constantly. I have to unbuckle her to free her while driving which is so dangerous. This product may be crash tested but it doesn't keep the dog in place. It was expensive and not helpful unless someone is in the back seat with my dog.
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Marty & C.
Oct 21, 2025
POOR SERVICE.
I have had a sleepypod for years. Loved it. Velcro began to wear so i ordered another one. Re measured same cat and was still same size. It came and I unpacked it. Next day re fit it twice. Too big around the neck. Took 5 minutes to get out of. Emailed you wondering how I could return it as I list the packaging. NO REPLY!!!!!! It cost me $100 canadian dollars. POOR SERVICE.
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Maxwell S.
Oct 6, 2025
Honestly it wasn’t a great experience
Honestly it wasn’t a great experience, the medium didn’t fit my dog so I messaged customer service, with no response for days I returned the item and ordered a small, then they said that wouldn’t work with my dogs weight so that was cancelled. I wasn’t even given the money back for shipping very frustrating
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Barbara
Jul 15, 2025
Waiting for a reply-hearing Crickets
Waiting for a reply-hearing Crickets
Response from SleepypodJul 16, 2025
Thank you for taking the time to contact us. We're truly sorry to hear that this has been your experience. Sleepypod's Customer Experience team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We've sent a note to the team with the email you provided here. In the meantime, please check your SPAM box in case communications from the team were delivered there.
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Jason K.
Apr 3, 2025
I haven't received my product that I…
I haven't received my product that I ordered on March 11.
Response from SleepypodApr 7, 2025
Hi Jason - We're very sorry to hear that you did not receive your order. I've reached out to our customer relations team to find your order information and then reach out to you when they arrive in the office PST. To protect your private information, only Sleepypod's customer relations and finance teams have access to customer order information. UPDATE: Our team shared with me that the refund for your lost package was issued 4 days ago on 4/3. Please reach out to us if you have not received that refund. Thanks!
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Lara M.
Apr 3, 2025
Need to exchange for 2 smaller sizes & sleepypod hasn’t gotten back to me.
I contacted sleepypod on 3/25/25 questioning how to return the two harnesses I bought because both are too large for my dogs. I’d love to exchange them both for smaller sizes, but can’t do that if nobody gets back to me. I don’t want to be out this amount of money. Please get back to me on how I can return the two I have for smaller sizes. Thank you!
Response from SleepypodApr 7, 2025
Hi Lara - We're very sorry to hear that you did not receive a response from our team. I've reached out to our customer relations team to find your order information and reach out to you when they arrive in the office PST. To protect your private information, only Sleepypod's customer relations and finance teams have access to customer order information. UPDATE: It looks like our team reached out to you via email last week, so perhaps we have an incorrect email address. Someone from our team will call you today at the number listed with your order.
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