SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Nov 20, 2018

Dear Michael, Our sincerest apologies for the difficulty you experienced! When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Nov 12, 2018

Dear Erda, Our sincerest apologies for the difficulty you experienced! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Please know we have a one year warranty on all of our products and would be more than happy to exchange the SleepPhones® Simple module for the SleepPhones® Wireless Bluetooth® module for you. This way you would be able to listen to any app or downloaded music / audio books. If you could please fill out the warranty form found on our site and send it in with the module purchase receipt, we will send you a SleepPhones® Wireless module to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!