SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Nov 29, 2018

Dear Bud, Our sincerest apologies for that you are not satisfied with your purchase! Regarding the headband, having a proper fitting headband will keep the speakers in place without being too tight and causing pain. We would be more than happy to exchange the headband for a smaller size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Concerning the battery, many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 5-6 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Apps such as Spotify or YouTube stream music, which will drain the battery faster than an app which downloads the music / tones directly to your device. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device will give you the 10 hour battery life. We also suggest charging the product daily to ensure a fully battery for each use. The product takes 3 hours to fully charge. When charging, please make sure the Bluetooth® module is turned off. When you plug the Bluetooth® module in to charge you will notice a red light come on to indicate it needs charged. After 3 hours it will be fully charged and the red light will turn off to indicate the fully battery. We love our customers and want everyone to have a positive experience while using our products! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®Nov 29, 2018

Dear Nimrod, Our sincerest apologies for the delayed response. We just sent you an email addressing your question. We look forward to hearing from you soon to quickly resolve the issue!

Response from SleepPhones®Nov 27, 2018

Dear Ástrós, Our sincerest apologies for the difficulty you've experienced with the product. With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year limited on our products! If anything were to happen within a year of purchase, we would be more than happy to replace the components through our warranty program. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!