steven S.
Worked fine with my tablet but when …
Worked fine with my tablet but when tablet failed I needed to use my Samsung S7 and the plug didn't fit.
Response from SleepPhones®Aug 11, 2017
Dear Steven, Our sincerest apologies for the difficulty you have experienced! Is there a case on your Samsung that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. If the troubleshooting tip listed about does not alleviate the issues, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

