Adele W.
Family has bought 5 sleepphones
Family has bought 5 sleepphones. I have 3; 2 wired, 1 wireless. Within a month or 2 both wired sleepphones have only one speaker working. One on the right; one on the left. Flimsy connections.
Response from SleepPhones®Aug 11, 2017
Dear Adele, Our sincerest apologies for the difficulty you experienced with the speakers! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We would be more than happy to replace any broken speakers for you that are within the one year warranty. If you could please fill out the warranty form found on our site and send it in with the speakers and receipt (in lieu of receipt please indicate order numbers SP15373 and SP8907), we will send you new speakers to insert into your headbands! Here is the link to the warranty page: http://www.sleepphones.com/warranty Any products replaced qualify for a new one year warranty. We strongly suggest purchasing tracking to ensure delivery for the warranty claim. Please let us know if we can be of any further assistance!