SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Apr 5, 2018

Dear Belkis, Our sincerest apologies that you are not satisfied with the product! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Some of our customers, like yourself, use foam ear plugs in conjunction with their SleepPhones®. If doing this, we highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 4, 2018

Dear Joanne, Our sincerest apologies for the difficulty you experienced with the speakers! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers, but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know we have a limited one year warranty on all of our products and would be more than happy to replace the speakers for you. Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 3, 2018

Dear Royie, Our sincerest apologies that you are not satisfied with your purchase! Having a snug fitting headband will eliminate the headband from slipping and the speakers and module from moving around within the band after you position them. We would be happy to exchange it for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding the headbands, the Breeze material can be a little slippery for some skin tones and hair types. The Fleece or RunPhones®, our moisture-wicking material, would be the best in our opinion. You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Please note that the RunPhones® is the lower of the two charts. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!