SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®May 21, 2018

Dear Anne-Marie, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different fabric headband. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®May 17, 2018

Dear Berry, Our sincerest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!