SleepOvationReviews of sleepovation.com

Wished we had never been sucked into this scheme- 1800.00 down the drain. Purchased queen sized mattress 03/2020: enjoyed it for 6months & did help us with back pain sort of. Then it began to break down due to poor materials & craftsmanship: the inner liner that surrounds each tiny mattress & is simply made from fragile packing wrap one would find in the shipping materials isle for mailing glass or what-nots in the mail!!!! Its ripped & created a 2ft divot from hip-ankle area on the entire right side(left side is beginning to rip as well). 10 warranty is out the window with this fly by company- useless customer service team & website. BBB needs to know about these people! Will send a dispute over to them next. We will stick to shopping locally from now on at a 50% discount in comparison to what $ was paid to SleepOvation & will have this junk mattress hauled off for us with the new one delivered for setup by furniture company which is all included in the 750.00 price tag. Owner of sleepovation shame on you for ignoring your business & taking care of customers

Customer service very poor and didn't respond to issues. Mattress was too short (4 in. each L & W) and they wouldn't respond. Mattress was comfortable but the company is very sketchy. Mattress itself (if it was the proper size) = 4/5 Customer Service = 1/5 I purchased a king mattress from sleep ovation and after letting the mattress expand on the floor for two days we put it on our platform base and noticed it was too short and too thin. We used a tape measure and measured it. The king mattress we received, which is supposed to measure 76 x 80 inches, actually measured 72 x 76 inches. I immediately emailed sleep ovation regarding the defective mattress and waited over a week and received no response. I contacted sleep ovation again via email and on facebook. The facebook rep told me to send an email. Again, no responses at all for this defective mattress. 4 inches too short on both length and width is not acceptable. Finally, I called the customer service number and spoke with Asia (also the person from the initial emails before purchase, so they seem to have only one rep). She didn't seem to know what to tell me and only said that if I didn't want the mattress I can return it after 30 nights. So, we slept on a much too short and thin mattress for about a month and a half before we got an appt to haul it away. The thing that irks me is that the company was very responsive to all my questions via email before I purchased the mattress. Then immediately after purchase, any emails I sent were ignored. The mattress itself was okay but I didn't want to chance demanding a new mattress when Asia, the rep I spoke with on the phone said if the 2nd one was also defective I was basically S.O.L because they only return 1 mattress per address apparently no matter what. No accountability for defective products, which made me not trust the 10 year warranty. They won't be in business 10 years from now with this kind of awful customer service. Asia, the rep was nice enough, but she didn't know anything and couldn't do anything. "I don't know, I've never encountered that problem" (which isn't true considering the prior reviews here) is not an acceptable answer when you're a rep with customers purchasing nearly $2,000 mattresses! I recommend ignoring the hype (which sucked me in) and shop at a real mattress store where you can look at the product and go somewhere if you have issues. I previously bought the pillow, which I love, but the mattress is definitely a no go when you cannot trust the company to back their product or even respond to questions and complaints.

This mattress did not work for us. Lots of trouble trying to return it. Finally picked up by two guys in a pickup truck. Still have not received my refund 10 days later due to "review" after (rude Asia) promised 5-7 days. I am going to contact my lawyer.

We are so upset with our experience with Sleepovation :( We were finally able to afford some pillows that could possibly help with our severe back pain, and that was only because of the coronavirus stimulus checks we received. We were so excited to purchase from Sleepovation because the pillows looked like they could really help us with our pain and they had a lot of supposed endorsements from "respected" doctors and athletes. Well, we opened the pillow boxes immediately upon receiving them and they were all rolled up and compressed. We let them sit for several hours and they didn't really rise much at all, and one was taller than other. No big deal! We used them that night and it was not what we expected at all. Let me start by saying, nobody goes in buying a mattress or pillow planning to return it, but their advertising about the "100 NIGHT GUARANTEE" all over the place on their website makes you feel better about your purchase and to not worry (in the back of your head), in case something really does go wrong. Honest people don't read return policies before purchases!! With that being said, the pillows were an awful experience for both myself and my husband. First, the pillow is not supportive of your head or shoulders, whatsoever. Your head lays at an angle, not sinking at all into the middle of the pillow. You have to set your neck and shoulder sandwiched around the pillow for any support at all, which in turn, puts pressure on your throat restricting air flow and making you feel like your choking because the pillow is so thin and not a supportive thickness at all. We both woke up with worse back pain than before we bought the pillows!...I have piriformis issues (hip), and my husband has bad back and shoulder issues. We have a pretty good mattress, but we were just looking for that extra support for our head to ease the pressure and pain of a misaligned posture at night. This pillow does not do what it is advertised to do, it does not look the same as the pictures, nor does it feel like it says it's supposed to. I do not see any individual "pillows" in the pillow, nor do I feel that whatsoever. Now getting to the main reason for my review; of course we wanted to return the pillows after our bad experience, we tried 3 nights in a row with the pillows and feel worse than ever. Now in order to return, you have to email the company proof of receipt and you have to also pay return shipping, okay fine... not ideal, but we will do it. I get an email back saying that we can only return ONE PILLOW PER CUSTOMER back...Really? Well the "100 day money back guarantee" flashing all over the place did not mention that fine important detail...And nobody goes and looks at the fine print of a return policy because we never PLAN to return an item...Sleepovation also didn't go out of their way to make sure you know you can only return one pillow either! (Deceitful company practice!) So the marketing scam was successful by Sleepovation, because they advertise all over the place the "100 night guarantee", because who the hell would think to look and verify that BOTH pillows would be included in this guarantee??? If this was a company that was honest and not trying to scam people, they wouldn't have such a ridiculous stipulation on only one pillow being able to be returned in their "100 night guarantee". What a huge disappointment this company is! Go with another company if you don't want to deal with hidden surprises that are absolutely unfair and deceitful! We don't make much money at all and now we're not able to purchase another pillow brand because Sleepovation won't let us return both pillows that are faulty and did not perform as promised! Even with their "100 day guarantee", and even with us having to pay return shipping! Stay far away and spend your hard earned money on an honest company product! AGAIN, an honest person with no intent on returning a product does not look at the fine details of a return policy! Shame on Sleepovation!!

The company did not deliver the pillow that they have advertise with springs, same as mattress. The pillow's delivered tag had no manufactured date, glued in the middle and dirty. Customer service did not assist the customer way, so filling a claim at paypal worked for refund. No Ovation for SleepOvation.

I purchased their pillow and immediately noticed that the cover had snags on it. It was also not the thickness that is was supposed to be. I let it air for a day before I contacted customer service on (12/9) to report this. I submitted photos as well. I was told that they would send me a new cover after my 100 day trial and that the pillow should fully expand. The pillow never expanded, only getting from 3.75-4 inches thick, so on 1/1 I sent an updated email with additional photos. I was told I could return it and would receive purchase price less their initial shipping fee plus I have to pay shipping charges to send it back. I questioned this since it is defective and not because I just did not like it. I was told “for any reason” and was sent a copy of their return guidelines. This is very shady practice. I have been planning to purchase a mattress from them for quite some time, but this has definitely changed my mind.

This company is Horrible. I received my mattress and called as I noticed it was to small and thought they sent me a full instead of a queen. Right away they (Asia) became argumentative and told me I was wrong before even hearing me out. She swore they sent the right product and it turns out they did. The problem is their queen is 5 inches shorter than the industry standard and 2 inches narrower. My feet literally hung off the bed. After much hurdels I finally got to speak with the owner Richard and found out he was aware of this problem and they didn't have a cure at the moment. So if you are looking for a queen size crib mattress this may suit your needs. Upon requesting a return (Asia) became hostile and threatening. I have also noticed that they are guilty of deleting bad reviews. I can't stress enough to shop else where .

Very sketchy brand. Block and delete of comments on their ads that are not immidiately favorable, with an automated phone system thats only working link goes to sales. Be very careful of purchases with this brand. While they seem to enjoy marketing in the age of roasts and snarky social media administrators, their actions do not breed a feeling of trust or legitimacy. If you have back issues, this bed is likely too soft for you, as their system does not offer much in way of support.