Bill
We purchased the mattress in June 2020
We purchased the mattress in June 2020. We loved the mattress from the start, then I noticed the mattress started breaking down in the middle. A large sunken spot started to appear. I contacted the company because the mattress was still under warranty. They replied the next day and asks for photos. I took the pictures, then silence. I contacted them again they said they replied but didn't hear back from me. I never was contacted. They ask for photos again and I told them to reply if they received the photos. They said, yes. You'll hear from warranty in 2 days. It's been over aweek and still no reply. Not only did I have this problem but so did a friend. They finally got a new mattress but they had to hound them to get something done. It's a great concept but if this is the best they can do then I wouldn't recommend the product.