SleeplayReviews of sleeplay.com

Response from SleeplayJun 12, 2026

Hello, Thank you for bringing this to our attention, and I'm truly sorry for the frustration around managing your account. I want to confirm publicly that your subscription has been fully canceled, and you will not see any further charges for this canceled subscription. Our goal is always to give you complete control over your sleep journey, and you can easily pause, modify, or cancel subscription shipments at any time directly through your Sleeplay account dashboard moving forward. Please note: We are not able to cancel an order that has already been processed for shipping. I also sent a direct email to your inbox earlier today with these details, along with info on how to easily return the unopened premium chinstrap from your June order via our online portal since you are still well within the return window. We want to make things right, every single time. If there is absolutely anything else you need to make your experience smoother, please reply directly to my email—I am here to help.

Response from SleeplayJul 2, 2026

Hi Kevin, I read your review, and I want to step in immediately. A 55-day journey filled with technical delays, conflicting communications, and fragmented care is absolutely not the standard we hold ourselves to. I want to offer my sincerest, unreserved apology for how exhausting and frustrating this experience has been for you. You deserved smooth, clear, and accountable care from day one, and we fell short. I want to address exactly what happened across your 55 days transparently and share how we are making this right: The Promo Code & Late Shipping: You should never have to fight a system to honor a valid promotion. I am glad we manually applied it, but the system glitch that blocked it has now been completely resolved. Furthermore, your expedited shipping did arrive late, which is entirely unacceptable. Our records show that a full refund for that expedited shipping fee has been processed back to your original payment method. The Wesper $2,000 Fine Threat: You should never have received that message. Because you went through Sleeplay, you are covered under our internal return structure using our pre-paid label, not Wesper's direct corporate fine structure. This was a system integration error on Wesper’s side that we have forcefully addressed with them so no other Sleeplay patient receives that automated scare tactic. The Machine Arriving & Pressure Settings: I completely understand why seeing a machine arrive before your final video consultation felt incredibly alarming. To clear up how our system operates: Wesper automatically transmitted a valid medical prescription to us based on your initial data. Because our system flagged a valid prescription on file, it automatically released your order for fulfillment. The machine you received is an auto-adjusting model set precisely to the standard 4–20 cmH2O pressure range. It reads your breathing on a breath-by-breath basis to deliver the exact pressure you need dynamically, meaning it is safe and ready for you to use right now. The Timelines & The Second Test: To explain why the turnaround times differed so heavily between your two tests: Wesper and WatchPAT use entirely separate independent physician networks to interpret their sleep data. While we always push to get results back to our patients as fast as humanly possible, the independent provider network WatchPAT uses simply required a longer clinical window to finalize and sign off on your report. Regarding the re-test itself: during your first call, you mentioned removing the device mid-sleep and expressed that you didn't fully trust the initial numbers. Because taking a device off creates data gaps, Lilly agreed that the report was inconsistent. She didn't want you to feel insecure about your data, so she provided a second WatchPAT test completely at our expense to ensure you had total confidence in your final diagnosis, whether it showed sleep apnea or not. However, the communication and data logging during your follow-up consultations should have been handled with far greater care and recollection. I want to make sure your therapy finally starts smoothly. I am reaching out to your email address directly right now with my personal contact information so I can clear up any remaining questions about your equipment and help you get started successfully.

Response from SleeplayMay 15, 2026

Hello Jimmy, Thank you for sharing your feedback. Transparency is a core value here at Sleeplay, and it is never our intention for a customer to feel caught off guard by a subscription. To clarify our process for others reading this, the choice between a "One-time" purchase and our "Subscribe & Save" program is a selectable option made at the moment you add an item to your cart. We offer the subscription to provide a significant discount and convenience for long-term therapy, and our system is designed to send automated reminder emails before every shipment to give you the opportunity to pause or cancel. Because we want to be a real ally on your sleep journey, we have already reached out to you directly with a unique resolution for your situation: One-Time Courtesy: We are providing a special accommodation for this specific case by waiving our standard 60-day return window. Full Refund Authorized: We have authorized the return of all four unopened masks for a full refund to your original payment method. Management Oversight: Our leadership team is personally tracking this return to ensure your refund is processed promptly once the items arrive at our Hollywood, FL facility. We believe in doing right by our customers and providing support when it's needed most. Please check your inbox for the specific return instructions we sent so we can finalize this for you. Warm Regards, The Sleeplay Team

Response from SleeplayMar 19, 2026

We’re sorry to hear about your experience and understand how frustrating air leaks can be during use. Your feedback is very important to us. Our team has already reached out to you directly and provided a solution to address this issue. If you have any additional questions or need further assistance, please don’t hesitate to reply to our message or contact us—we’re here to help. Warm regards, The Sleeplay Team

Response from SleeplayMar 19, 2026

We’re sorry to hear about your experience and understand how frustrating delayed communication can be. This is not the level of service we strive to provide, and your feedback is very important to us. Our team has already reached out to you directly to address the situation and provided a solution along with compensation. If there’s anything further we can assist you with, please don’t hesitate to reply to our message—we’re here to help. Warm regards, The Sleeplay Team