SleeplayReviews of sleeplay.com

Response from SleeplayJul 11, 2025

Hi, Thank you for taking the time to share your feedback. I'm the manager you spoke with, and I sincerely apologize if my communication was difficult to follow. I truly regret that it added to your frustration, and I would have gladly adjusted my pace had I known it was hard to keep up—I appreciate you bringing this to my attention. I also want to apologize that your experience with Sleeplay did not meet your expectations. We understand how frustrating it can be when an issue is difficult to resolve, and we genuinely did our best to make things right by providing two free replacement orders after the initial one, which was placed online and not through an agent, included incorrect parts. We’re always working to improve our service, and your feedback is invaluable in helping us do that. While I regret that we fell short this time, I do hope you’ll consider giving us another chance in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Regards, The Sleeplay Team

Response from SleeplayJun 13, 2025

Hi, Thanks for reaching out. We are unsure of why you are leaving a review for Sleeplay regarding a product purchased on Amazon. Please contact us if you have any issues with Sleeplay products! Regards, The Sleeplay Team

Response from SleeplayApr 3, 2025

Hi, Thanks for reaching out! We are sorry to hear the mask did not work out for you. We noticed you have not yet utilized your one time 30 day mask exchange. We encourage you to utilize it so you can try a different mask. You can stat the exchange on Sleeplay under returns! Regards, The Sleeplay Team

Response from SleeplayDec 20, 2024

Hi, Thanks for reaching out! We are sorry to hear you did not think we were being transparent with our 30 day trial. We do link the return policy on each product page as well as the check out page for easy access for everyone to see how exactly our returns works. We offer the full amount paid for the item under the trial as a gift card. For those who are wanting a refund back onto their original payment method, there is a standard return fee of 15% that is applied. This is true with all returns. Warm regards,

Response from SleeplayDec 6, 2024

Hi, Thanks for reaching out. We apologize for the delay and issues. UPS was trouble with the address provided and was unable to make the delivery. We are unsure of why this happened and will look into it to prevent it from happening again. Regards, The Sleeplay Team

Response from SleeplayNov 7, 2024

Hi, Thanks for reaching out! Sleeplay does not have an app at this time, only a website that can be used on a desktop or on mobile using a browser. However, many of the sleep machines we carry do have apps made to track your sleep and data. Those apps are made by the manufacturers of the machines themselves and not Sleeplay. If you are having some trouble with one of the apps, we would be more than happy to help troubleshoot the issue or point you in the right direction. Please give us a call! Regards, The Sleeplay Team