SleeplayReviews of sleeplay.com

Response from SleeplayOct 24, 2023

Hi Lynette, I am very sorry for the inconvenience and your frustration. I really want to help you out and would like to change the tubing you ordered for the one you really need. We really take care of out customers, probably there was a misunderstanding with customer service agent Please call me at 305-773-5002 and I will help you with your order. My name is Bryan and I am the manager a Sleeplay

Response from SleeplayOct 6, 2023

Hi Madelyn, I am sorry for the inconvenience I would like to speak with you to help you out. Probably there was a misunderstanding with you and the customer service agent. Unfortunately if the product is open we cannot accept a return but we can change it for a different product. Please contact me at 305-773-5002 at any time and I will help you with your order!

Response from SleeplaySep 11, 2023

Hi Joe, we are sorry if you did not receive your order on time. We fulfilled the order just 2 days after your purchase and probably the carrier took a little bit more time on getting the product to you. If you have any questions or need further assistance, please don't hesitate to reach out.

Response from SleeplaySep 14, 2023

Hi Sandra, we issued a refund to your original payment method for $339.00 please check with your banc if you received it.

Response from SleeplaySep 11, 2023

Hi Emma, We shipped your order but since you opened a chargeback we believe that this order is fraudulent and we stopped the second shipment. also, it was on a high-risk fraud analysis. if you contact us and confirm all of your personal information we can help you process a new order and ship it on time

Response from SleeplayAug 9, 2023

Hi Douglas, Sleeplay would like apologies for the oversight that led to a missing product in your recent order. We deeply regret any inconvenience this may have caused you. We understand the frustration and disappointment that can arise from not receiving the complete order you expected. Please know that we take full responsibility for this error and are committed to rectifying the situation promptly. Thank you for your understanding and patience as we work to make things right. We greatly appreciate your continued support of Sleeplay, and we look forward to serving you better in the future.

Response from SleeplayAug 9, 2023

Hello Robert, we apologize that the product did not meet your expectations or work as intended. Your satisfaction is important to us, and we understand how disappointing it can be when a product doesn't perform as anticipated. If you would like to discuss the issue further, explore alternative solutions, or if you have any questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and find a resolution that best suits your needs.

Response from SleeplayAug 9, 2023

Hi Joni, Sleeplay would like to apologies for any miscommunication regarding your recent order of the charging cord. We can change your product at any time. Please call us so we can take care of your order and modify your order. Thank you for your patience and cooperation. We look forward to resolving this matter to your satisfaction.