Steve B.
Top Notch Customer Service
Firstly, this review was firstly about a device they sold, but it really is indicative of what a good company SleepDirect.com is. The device was the HDM Z2 Auto Travel APAP Machine. This thing is darn near as good as the full-size ResMed 10. It fits in a side pocket of my backpack, and it runs seamlessly of my Lifepower A2 L Power Pack for two nights (I was lucky to get 1 full night on the ResMed). It's small, it's powerful and it is not an energy hog. This could easily be my everyday CPAP. I could not be happier with my purchase. Now, for Sleepdirect.com. I was on a deadline for a trip, and they made special care to get the device out to me in 1 1/2 days (free shipping). To boot, I actually ordered the Z1 because it was cheaper. It was out of stock, so they substituted the Z2 for me. I wish I had the name of the customer service rep I spoke to, because she deserves huge kudos. If I were purchasing again, I'd spring the extra bucks for the Z2; This thing is a "Machine." If I were purchasing anything sleep relateded, it would be through SleepDirect.com.




