SleepDirect.comReviews of sleepdirect.com

Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain. Very poor customer service. Will not respond to inquiries about options since my Dream Station Go I purchased from them has been recalled. Philips recommends users contact their DME. I would like to know what I can use. They do not want to be bothered apparently even though they were happy to take my money!

The company really went through and worked with me to get my order.

I ordered the So Clean 2 and the adapter lid for the AirSense 10 and it came on time (or a day early). Unfortunately, between the time it was ordered and the time it showed up, I learned that ResMed specifically states that using the So Clean with the machine voids the warranty. Since I also deal with insurance, I had to send it back without ever using it. That said, I was credited the purchase price (minus their restocking fee of around $25 total) quickly. The only reason I give 4 stars is the directions for returns are a little confusing. But Sleep Direct was right on top of things and I appreciate that.

The water chamber I received is great quality and it shipped right on time as they promised. Customer service was courteous and helpful.

Honestly I never cleaned my parts everyday like recommended so having the Soclean has been a blessing. I can tell the difference of being cleaned daily vs not. The only thing that I do not like is that the adapter hose is made of rubber and I can't stand the smell. But oh well... I'll rather deal with the rubbery smell vs not being cleaned. I definitely highly recommend. And the greatest part is you can use your FSA/HSA account. 😃

I'm happy with the products from SleepDirect. Service is fast. Prices are mostly reasonable. I do think , when I order the SoClean water chamber for the AirSense10, I should get the water chamber and lid with the appropreate tubes etc. I only order it once a year, just to be safe. It should be ordered as a set and individual parts. I will continue to use this site and reccomend to others. Betty

Love it very easy set up

Order was shipped quickly and accurately. They are the genuine cartridges.