sleepbysanti.coReviews of sleepbysanti.co

Received wrong color bedding and not returning my emails to return they ignore people

They have very shady policies. No cancellation before shipping being one of them while they charge you for return shipping. They hold to that even when they send you the wrong item. 8-15 business day shipping that they never hit put you off for a week after then ask for 2-3 more weeks by offering you 10% off. The customer service is very poor only offer excuse no remedies to adress issues. They say in stock ready to ship but they never ship on time

Ordered a duvet. After reviewing the quality of their items and complaints, cancelled the order any hour later. They said they cannot cancel any order and have to ship it, and then I have to ship back. Do not be fooled. Those pictures are created with AI. The product looks nothing like the picture as others have stated. Now I have a dispute opened to try to get my money back on an item that's been over a month and never shipped.

I ordered the fluffiest duvet they have and after waiting 2-3 months i got the least fluffy one, called them and they said they are sorry and the will ship the right one, a month later they said it was shipped but stock at the port or wherever it is in California, 2 moths later still stock somewhere so i never recieved it. Had to dispute it w my CC company.

One of the worst purchasing experiences I’ve ever had. I paid $700 for bedding from Sleep by Santi and waited weeks and weeks and weeks for it to arrive. During that time, I emailed multiple times asking why it was taking so long. Their responses were always the same: “We’re really backed up, sorry, but it will be worth the wait.” Spoiler: it wasn’t. First red flag? Their tiny 14-day return window. Who does that for bedding? Most reputable companies give 30 days (minimum) or even 100 nights to actually test sleep comfort. I was so worried it wouldn’t arrive before we left for a trip—and sure enough, it showed up while we were gone. That means by the time I could open it, the return window had already closed. When I finally tried it, the quality felt nice at first touch, but after one night we were absolutely miserable. The bedding traps so much heat we had two of the worst nights of sleep we’ve ever had. Our sleep scores plummeted. It’s literally unusable. I reached out asking to exchange it for their “cooling” collection—figuring I’d at least give them another chance—but nope. “Policy.” They wouldn’t budge, wouldn’t help, and left me completely stuck. So now I’m out $700 on something I can’t use, something I had to save up and make payments on as a gift to my boyfriend. Instead of feeling like a luxury purchase, it feels like I got scammed. After writing this review they offered me 40% refund. Still not good enough. Bottom line: Bad policies, bad service, and a product that doesn’t deliver. Don’t waste your money like I did.

I ordered from Sleep by Santi and it took four months to receive my order. Four months! By the time it finally showed up, I discovered their so-called “return policy” is only 14 days, and the item has to physically arrive back at their warehouse within that time frame. That’s nearly impossible considering the delays they create themselves. The product itself is overpriced, poorly made, and not worth the cost. After waiting so long, I expected at least decent quality, but it was nothing close to what was advertised. The business practices here are completely unacceptable—between the endless shipping delays, the unreasonable return policy, and the lack of accountability, I would strongly advise anyone to stay far away from this company. Do yourself a favor and shop elsewhere.

Let me tell you about my luxurious experience with Sleep by Santi. You know that warm, cozy feeling when you get wrapped in a fluffy comforter and everything feels consistent and perfect? Yeah — this was the opposite. First, I placed an order at the price clearly listed on their website. Then, like some sort of cosmic joke, I got an email from them offering 20% off. “Sweet,” I thought, “extra savings!” But no. According to Santi, my comforter is special — special enough that I only get 10% off. Apparently, their discounts operate on a “spin-the-wheel” system: some people get 20%, some 10%, maybe if you’re lucky, a free goat. Who knows. When I asked them to honor their own website price, I was told “no.” Bold move, Santi. VERY bold. Imagine walking into a store, seeing a sale sign, and then being told at checkout, “Oh, sorry, that sign’s not for you.” Honestly, it takes talent to insult a customer with a coupon. So yes, I canceled my order. I’ll be spending my money elsewhere — ideally with a company that knows how percentages work. But hey, thanks for the laugh. If anyone’s looking for a master class in how to alienate customers with math and email marketing, Sleep by Santi is your brand. Sweet dreams! 🌙✨ — A very insulted former customer

If I could give negative stars I would. I usually purchase from reputable department stores like Harrods, Neiman Marcus, Saks Fifth Avenue. I made the mistake of purchasing from this no name place. I sent the cheap and flimsy bedspread back, disputed the charge because she would not let me cancel beforehand, and then the thieves at this scam organization kept my money. Yes, they kept my money as they lied to my bank and said they never received the item back which I know they did because I tracked it. I hate to see anyone else get taken by these scam artists thieves. Please do not buy from here.