SleePare Mattress StoreReviews of sleepare.com

SleePare's showroom was clean, well-lit, and had great music. The mattress selection was impressive, making it easy to compare brands. The staff was outstanding – helpful, friendly, and patient, allowing us to thoroughly test mattresses. We found a fantastic mattress and are extremely satisfied. I highly recommend SleePare.

Great customer service!

Great product and service!

Great place to try online brands before buying! And customer service was very friendly and helpful when I had an issue!

SleePare is an excellent business that encourages their customers to try out the most popular brands of online mattresses before making a purchase, gain an understanding of each brand, and gain a valued price point. If you need deeper insight into understanding proper sleep patterns, comfortability, and contouring, every one of their employees are dedicated to answering every one of your questions and concerns to ensure you are finding the best possible mattress. The best part is the prices are hard to beat, not only do they match every brands’ sales prices and monthly promotions, they even subtly subside the prices to make your purchase worth your while. In short, they have excellent customer service and support if you are ever any problems that needs solving.

Great selection of brands starting with Helix, Winkbed, MLILY, Avocado and etc all under same roof, so you get to try them out side by side. Staff is very knowledgeable and attentive. They did not rush and gave us info on each bed we tried. Highly recommend!

I am really starting to lose my patience with this company. I feel like I’m getting the runaround at every step. I went into SleePare last Saturday specifically to try the WinkBed Luxury Firm. Aidan, the salesman, told me they didn’t have it in stock because he’d sold the floor model, but would be getting another in about 10 days. Instead, he pushed me toward the Helix Midnight, telling me it was “better” and “far superior in every way” (not verbatim, but close). They did have the WinkBed Blue Series in the store, so I tried both the soft and the firm. I liked the soft much more than the Helix, but at over $3,000 it was way out of my budget. Since they didn’t have the WinkBed Luxury Firm (the one I actually came in for) and Aidan said it would be about 10 days before they got it, I decided to go with the Helix instead — at his urging. Yes, he works on commission — I asked. The next morning, I called to cancel or at least put my order on hold because I found another store downtown that had the WinkBed Luxury Firm in stock. I went there, tried it, and liked it much more than the Helix — and it was almost $1,000 cheaper. When I called SleePare to cancel, Aidan suddenly told me the WinkBed had “just come in” the day before and insisted I come try it. I even started driving there but halfway decided I was done. I’d already tried the WinkBed elsewhere, I didn’t appreciate being pressured, and I didn’t want to buy from him or SleePare anymore. I told him to just cancel. From there, I dealt with Bruce in customer service. He said the order was canceled but explained they don’t process refunds to Affirm directly — instead, they require customers to read their credit card information over the phone (including CVV and expiration) so they can send the money to the customer, who then has to pay Affirm themselves. I found that odd and unnecessary — other companies just process the refund. Bruce told me I’d get my money within 24–72 hours, usually 48. I waited the full 72 — nothing. When I called, I was told Bruce was off and would call me the next day. He didn’t — I had to call him. He claimed he’d speak to accounting and call me later that day. He didn’t. Again, I called him back, and now I’m being told that if accounting can’t set it up today or tomorrow (which would still take 2+ days to receive), they’ll mail me a check — which would take another 5–7 business days. At one point, a customer service rep even told me to call my bank to check for pending deposits — I did, and of course, nothing was there. It has now been over 96 hours since I was promised my refund, and 5 days since I started trying to cancel. I can’t speak to how their beds perform long-term, but their customer service is pushy, disorganized, and frustrating. I will never do business here again.

Great showroom experience—but a deeply disappointing order process. While my in-person experience at the Sleepare showroom was excellent, placing my order through them instead of directly through the mattress manufacturer (Helix) was a major mistake. I strongly recommend ordering straight from the manufacturer’s website. Sleepare misinformed me that I could select a delayed shipping date. When I followed up near that date, I was shocked to learn that they had only just placed the order with Helix—something I could have done myself weeks earlier. It became clear that Sleepare acts more like a middleman than a true retailer. Customer service has been chaotic and unreliable. I’ve received inconsistent answers from different representatives, and they’ve failed to respond to multiple emails (four sent over the last four days, none answered). Phone support is polite but ultimately unhelpful—representatives make assurances they don’t follow through on. One agent told me they’d contact Helix right after our call and send me an update by the end of the day. The next day, I spoke with the same person who admitted they hadn’t even reached out. As of today, I’ve been without a mattress for nearly a week after my move, with zero clarity on when it will arrive. Truly poor service. Do yourself a favor—buy directly from the manufacturer.