Matthew B.
Avoid this place!
Avoid this place! Do not go here. Try the mattress and if you can buy online. The deals are enticing I know but the customer service is terrible. I have to exchange because picked the wrong firmness. Fine. But I had to threaten to go to a competitor twice in order for customer service to respond. I just paid a security deposit to exchange which is $544 and not that the exchange is complete I’m stilll waiting for the money that I desperately need for rent. They hide lots policies that the salespeople won’t tell you about and if you exchange it’s final sale and I’m currently stuck with a mattress I don’t like. Literally the worst
Response from SleePare Mattress StoreAug 10, 2026
Hi Matthew, I am deeply sorry for the terrible customer service and the lack of transparency regarding our exchange policies. It is unacceptable that you were forced to threaten to go to a competitor just to get a response, and that you are still waiting for your security deposit refund. Please email [email protected] immediately so our management team can process your money right away. Best regards, The SleePare Management Team