At slashop, we believe that pets are family. That's why we created our brand to provide families with pets with the best home textiles. As a team of pet lovers, we're fortunate to have multiple furry friends in our lives, and we know firsthand what it's like to have pets shed hair all over your bedding or loungewear. That's why we create products that are not only durable and damage-resistant but also repel pet hair, dust, and dirt.
slashop.com (slashop.com) has 289 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
slashop.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Photos mensongères, c'est de la chinoiserie, allez sur temu vous aurez la même chose beaucoup moins cher. D'ailleurs cosu pourrait trouver tous leurs modeles. Vraimebt abusé!!! Chez eux j'ai payé 80e ma housse elle est à 17e chez temu.
Response from slashop.comJun 5, 2026
Merci d’avoir pris le temps de partager votre avis.
Nous sommes désolés d’apprendre que le produit n’a pas répondu à vos attentes.
Nous tenons toutefois à préciser que nous ne revendiquons aucune affiliation avec d’autres plateformes ou vendeurs, et que les prix peuvent varier en fonction de nombreux facteurs, notamment les matériaux, le contrôle qualité, le service après-vente, la logistique et les garanties offertes aux clients.
Nous nous efforçons de présenter nos produits de la manière la plus fidèle possible. Si vous estimez que l’article reçu diffère de sa description ou de vos attentes, notre service client reste disponible pour examiner votre situation et proposer une solution adaptée.
Nous apprécions tous les retours de nos clients, car ils nous permettent d’améliorer continuellement nos produits et nos services.
DS
Denise S.
Buyer Beware
Do NOT order from this company unless you know you're going to love your purchase.
I spent over $300 on sofa covers and specifically checked the “Shop with confidence” section before purchasing because returns were important to me. That section was directly under the product information, and it stated that if a customer is not entirely satisfied, items may be returned within 30 days for a refund or exchange. The page also said “Enjoy 30-day free returns.” It also stated if I was returning something not due to a defect, I would have to pay a $15 return label fee which I did not mind doing.
When I tried to return the items, Slashop suddenly claimed they were final sale/non-returnable. The item was advertised as a “Limited Time Offer,” not clearly presented as final sale, and my checkout screen did not visibly state that the items were non-refundable before payment.
Customer service offered partial refunds but refused to honor the return language displayed directly on their own product page. This is deceptive and unacceptable. If something is truly final sale, it should be impossible to miss before checkout — not buried, contradicted by “Shop with confidence” language, and then used later to deny a return. In fact, when I initiated the return the company did not even realize it was a "final sale" until about the 3rd chain of correspondence.
I have now turned this matter over to my credit card company. After reviewing the email chain, along with screenshots of the product page and checkout page, they indicated that I should receive a credit. Regardless of the outcome, I would never order from Slashop again. Their return language was misleading, their checkout process lacked clear final-sale disclosure, and I would strongly urge others to think very carefully before purchasing from them. I shop online constantly, and this is only the second time in 20 years that I have felt strongly enough to post a negative review.
Response from slashop.comJun 5, 2026
Thank you for taking the time to share your experience. We are sorry to hear that you were dissatisfied with both the product and the return process.
We take concerns about transparency very seriously. Our team reviewed your case and communicated with you throughout the process, including offering alternative resolutions such as partial refunds and other available options. At all times, our intention was to find a reasonable solution within the terms applicable to the specific product purchased.
We understand that there may have been confusion regarding promotional pricing, return eligibility, and the information displayed on various parts of the website. Customer feedback like yours is valuable because it helps us identify opportunities to improve how policies and product information are presented.
While we respect your decision to pursue the matter through your credit card provider, we remain committed to cooperating fully with any review process and to treating every customer fairly and professionally.
We appreciate your feedback and regret that this experience did not meet your expectations.
KS
Kim S.
Is definitely as pictured but not pet…
Is definitely as pictured but not pet friendly, i have only had for a week and my pet has pulled threads everywhere and i do understand that the selling point is hair repellent fabric but if my pet is pulling threads then i don't want her on the cover…. Defeats the purpose of this cover
Response from slashop.comMay 26, 2026
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We understand your concern, especially as the product is intended to help with pet use. However, different pets may interact with fabrics in different ways, and in some cases, pulling or scratching can cause threads to come loose even on tightly woven materials.
To better understand the situation and provide you with a proper solution, could you please kindly contact us via email and attach a few photos showing the problem?
Once we receive the images, our team will carefully review them and work with you to find the best possible resolution as quickly as we can.
BR
Brandon
Damaged item, refund issue ignored
I ordered a couch cover from Slashop for $168. The item arrived with snags/pilling, so I contacted support and they offered a replacement.
The replacement was later marked delivered, but the delivery photo clearly showed an address that was not mine. I also was not sent tracking ahead of time, so I had no chance to monitor the replacement delivery.
After multiple follow-ups, Slashop claimed they processed a refund. However, the refund documentation they sent did not match my order. My order was under my name, my Los Angeles address, $168, and a Mastercard payment method. Their refund screenshot showed $148, a different customer name, a different email, a different shipping address in Illinois, a Visa ending in different numbers, and a different item size.
When I pointed this out, they continued saying the refund was correct instead of actually resolving the mismatch. I ended up having to open a dispute through my card issuer.
Based on my experience, I would not trust this company or order from them again.
Response from slashop.comMay 26, 2026
We would like to clearly restate that we have carefully reviewed your order in our system. There is only one order associated with your details, and the refund corresponding to that order has already been processed correctly based on the original purchase amount.
The refund information we provided is accurate and matches our internal records. We have also already shared the relevant order and refund screenshots for your reference.
At this point, we have explained the situation multiple times and provided verification from our system. We are unable to identify any discrepancy on our side.
We understand that you may have concerns; however, the matter has already been fully reviewed and resolved according to our records.
We remain available should you have any further general questions, but the refund process itself has been completed on our end.
CC
CC
Not exactly “pet-friendly”
We ordered two sofa covers from here primarily to protect our couch against our dogs. We specifically ordered one labeled “pet-friendly.” Within two days of having the cover on, the threads are already coming loose in many places - also leading to discoloration in areas. The look and fit is good, but very disappointed that they do not hold up to the main reason we bought them (especially for price).
Response from slashop.comMay 22, 2026
Thank you for your feedback, and we are very sorry to hear about your experience with the sofa covers. This is not the quality we aim to provide, especially for products described as pet-friendly.
We would really like to help resolve this for you. Could you please contact us via email and include a few photos of the issue (such as the loose threads and discoloration)? Once we receive them, our team will review everything and provide you with the most suitable solution as quickly as possible.
SI
Silvia
Return received, refund processed, but not easily
I returned my order following the company’s return procedure and the parcel was successfully delivered on May 6, 2026, as confirmed by tracking.
Customer support later confirmed by email that they had received the return and stated that the refund would be processed within 7 business days. Despite this, I still have not received my refund nor any clear update regarding the reimbursement.
The communication has been extremely slow and disappointing, especially considering that the returned item has already been delivered and accepted.
If this issue is not resolved promptly, I will proceed with a formal chargeback through my bank and contact consumer protection associations and the relevant authorities regarding this matter.
I hope the company resolves the situation quickly and professionally.
UPDATE. refund has been done. Thnìanks for managing my case,
Response from slashop.comMay 22, 2026
Thank you for your message. We are sorry for the inconvenience caused.
We would like to kindly clarify that the refund for your returned order was already processed. At this point, the funds should have been returned to your original payment method.
If you have not yet seen it reflected, this may depend on your bank’s processing time, which can sometimes take a few additional business days. We recommend checking with your card issuer for the latest update.
Please let us know if you still cannot locate the refund, and we will be happy to assist further.
HH
Hannelore H.
Die Bezüge entsprachen nicht meinen…
Die Bezüge entsprachen nicht meinen Vorstellungen und wollte sie deshalb zurückschicken. Das war nicht ganz einfach. Nachdem ich zwei Wochen keine Nachricht bekommen habe, obwohl der Rücksendeschein als Foto geschickt wurde, habe ich das Geld zurück geholt.
Jetzt soll ich zum dritten Mal die Sendungsnummer schicken. Einfach nervig.
Ich werde nie wieder bei Slashop bestellen!!!
Response from slashop.comMay 11, 2026
vielen Dank, dass Sie sich die Zeit genommen haben, uns zu schreiben. Wir verstehen gut, dass der Rücksendeprozess für Sie frustrierend und ärgerlich war – das tut uns wirklich sehr leid.
Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen und versichern Ihnen, dass Ihr Geld bereits erstattet wurde. Die wiederholten Nachfragen bezüglich der Sendungsnummer hätten wir Ihnen gern erspart.
Ihre Rückmeldung ist uns sehr wichtig, und wir werden daran arbeiten, unseren Service in Zukunft noch einfacher und angenehmer zu gestalten.
MC
Marianna C.
Le misure non corrispondono
Ho acquistato un copri divano elasticizzato e le misure non corrispondono a quelle indicate sul sito. Doveva essere grande e invece é inutilizzabile per quanto è più piccolo.
Avevo provato a chiedere di restituirlo tramite PayPal ma hanno negato tutto.
Response from slashop.comMay 11, 2026
Grazie per averci contattato. Vorremmo informarla che non abbiamo ricevuto alcuna comunicazione o richiesta di reso da parte sua, né alcuna email precedente.
Siamo comunque felici di aiutarla con il reso e il rimborso, e desideriamo sottolineare che non rifiutiamo mai le richieste di reso dei nostri clienti.
Rimaniamo a disposizione per qualsiasi ulteriore chiarimento.
