slashop.comReviews of slashop.com

The costumer service is the worst I've experienced and the communication is terrible. My order was marked as delivered despite me not getting it. Understanding sometimes things get lost in shipment I reached out to the seller to try to find a resolution. They have essentially expressed they cannot help me and I need to reach out to USPS. This to me is unacceptable as a company who charges so much for their items. They also do not disclose their items being shipped from China, causing MAJOR delays.

Recommended by a friend, I'm thrilled with my Slashop purchase. With 3 Labradors at home, I used to spend a lot of time removing their hair from my bed. The bamboo bundle set I bought saving me from so much cleaning. I also love its hypoallergenic nature, a welcomed bonus with kids and pets at home. I was Initially worried about waiting time due to other reviews, I was pleasantly surprised. The package shipped from LA, arrived in just 2 days, way quicker than expected! Overall, my experience has been fantastic.

Horrible $329 for a set of split king sheets that royally suck - suppose to repel my cats hair but instead clings and sticks to them like nothing I’ve ever owned - worse part, once you’ve opened them you cannot return them - so how would I know they sucked without trying? Only thing positive to say is the color was accurately shown on the website. I’ve bought $40 sheets that are 100x better - Avoid!!!

So far, super disappointed. Took several weeks to receive the first part of my order only to realized the aerogel comforter was not in the shipment ( I purchased the move in bundle) I have reached out to slashop, but have not heard back regarding the missing item. On another annoying note, I received an email stating the quilt from my order would ship July 21. This is very disappointing when I orders items that were “in stock”. I placed this order weeks ago and just got this communication. For over $600 I expected more. Would not recommend.

I just recently received my duvet from Slashop and I was a little disappointed that after a few days, some of the stitching tore by the zipper. Especially because these duvets are not cheap. I reached out to them and got a response the next day letting me know they'd replace the duvet for me. I honestly was not expecting that kind of response, but I was so pleased and grateful that they handled this situation so quickly and professionally and made sure that I was taken care of. It's nice to come across companies that stand behind their product.

This is a dishonest company--avoid. As other reviewers have noted, the company does not inform you that products are being shipped from overseas--from China. I have been waiting weeks for a product which still seems to be stuck in China. You are also not informed when products are out of stock before purchasing. I blame myself for being wooed by an Instagram company with cute marketing. The positive reviews on their site sound highly suspect to me, fake or endorsed. Perhaps I will do like the previous reviewer and comment on their posts for some faster assistance. Learn from my mistake--there are plenty of honest, small businesses making great pet products to shop from.

Delivery took 5 weeks! I realize delivery is not a completely internal process, you aren't Amazon, but you need to do a better job of communicating delivery delays. Calling your phone number and sending an email resulted in no response whatsoever. Had to follow on Instagram where I posted the problem and miraculously the shipment was delivered. I guess that's one way to increase your Insta followers! But be sure I will never purchase from you ever again. You didn't even offer some money back! Good luck with trying to build your company when you don't have the abilities to deliver product.

Terrible customer service! Only part of the stuff was delivered with what I ordered almost $600 worth of stuff. And they wanna play dumb smh. Not worth it if your stuff gets lost in the mail