J. C.
Support use to be amazing
Support use to be amazing, the last year or two it has really depreciated, to the point we do not wish to use their services anymore. Most support tickets are responded to now with a link to a help page. Simple tasks that take them 15 seconds to help with are shoveled off to a help page that takes the end user over an hour to read, absorb and implement. Skystra use to be much better, its a disappointment to see them take a nose dive. When the support was better they would have been a 5 in our book! Also note that the buttons and access to the Control Panel is not easily visible. You need to visit a help page to find that also. The external link sends us a to page that wont load and finding the internal menu that includes Control Panel is more challenging than it should be. All in all, issues that they use to solve for us in a matter of minutes, they dont help at all with anymore. Furthermore, complaints are not read or responded too. Possibly this once great business has seen so much growth they don't have the staff to support it. It makes Godaddy with their Chat reps look really appealing right now. ** In relation to their response, it is not legal to identify individuals and use names in these reviews. I am sorry your team have felt abused. They were genuinely super helpful to begin with, never stated that the level of support we were asking for was too much and not included in our plan, they just simply didnt respond. That makes problems worse and your services seem like they are failing or customers (clearly in my case) being ignored. Bummer, we liked you guys and never knew we crossed that line, we just thought you were overwhelmed, we often are, so accept our apologies for perceived "abuse". Skystra's response is similar to all customers who complain about them, read a few. Looks like you have a problem guys, you are not solving. Bashing paying customers that are struggling with your services is not the best plan of action. Possibly communicate with your customers that they are asking to much instead of not responding at all?