SkystraReviews of skystra.com

A thoroughly bad experience throughout and one not likely to be forgotten. Customer relationship began hopeful and then plunged into the unknown.

Support use to be amazing, the last year or two it has really depreciated, to the point we do not wish to use their services anymore. Most support tickets are responded to now with a link to a help page. Simple tasks that take them 15 seconds to help with are shoveled off to a help page that takes the end user over an hour to read, absorb and implement. Skystra use to be much better, its a disappointment to see them take a nose dive. When the support was better they would have been a 5 in our book! Also note that the buttons and access to the Control Panel is not easily visible. You need to visit a help page to find that also. The external link sends us a to page that wont load and finding the internal menu that includes Control Panel is more challenging than it should be. All in all, issues that they use to solve for us in a matter of minutes, they dont help at all with anymore. Furthermore, complaints are not read or responded too. Possibly this once great business has seen so much growth they don't have the staff to support it. It makes Godaddy with their Chat reps look really appealing right now. ** In relation to their response, it is not legal to identify individuals and use names in these reviews. I am sorry your team have felt abused. They were genuinely super helpful to begin with, never stated that the level of support we were asking for was too much and not included in our plan, they just simply didnt respond. That makes problems worse and your services seem like they are failing or customers (clearly in my case) being ignored. Bummer, we liked you guys and never knew we crossed that line, we just thought you were overwhelmed, we often are, so accept our apologies for perceived "abuse". Skystra's response is similar to all customers who complain about them, read a few. Looks like you have a problem guys, you are not solving. Bashing paying customers that are struggling with your services is not the best plan of action. Possibly communicate with your customers that they are asking to much instead of not responding at all?

Skystra Cloud merged with my web host Ultimate Web Hosting recently (2024). I have been a customer of UWH since 2006 to present and still have 1 year of hosting left. The domain name was up for renewal, seperate from the hosting package, despite opening a ticket and asking for a login to access the control panel to pay the fee, they disputed that I had an account despite earlier stating that I was shut down for sharing illegal content, which was a lie, back in 2019 someone hacked UWH via a PHP exploit which is how my and other accounts became compromised and content was uploaded to the tune of a few hundred gigabutes of data. The domain expired in the 17th March 2024 and despite it being within days of the expiry, Skystra Cloud told me to go and claim my domain from Nominet. It appears that this company has a poor understanding of the situation and despite wishing to continue service to the end of the 2 year hosting package, they turned around and told me that I am not a customer of theirs and that they have advised me of how to claim my domain name and closed the ticket. Does this company think I am a moron, they deny I have an account whilst recounting information in their database about my account and also to go and claim my domain as they have "Released" it so it can be transferred. I tried to open another support ticket but they have blocked me. I looked up the company online and you should do as it does not inspire confidence using a compan ythat is based out of an office in a residential area. Quote " Skystra Staff Operator Thursday, March 21st, 2024 (18:45) We've given you the steps needed for you to get your domain, it's not locked and you can complete this yourself. You are not our customer and you do not have an account with us, so I will be closing this ticket. Thanks, James Web Hosting Advisor" So if I am not a customer, how is it that they can unlock the domain from the hosting account so I can claim it. Talk about bare faced lies, do they really think I am that stupid or are they treating me like the average American client? From my personal experience, it is not a trustworthy company to deal with as they can do to you what they did to me with completely obliterating your host account with refusal to allow access to your files. 0/10 for customer service 0/10 for customer confidence 10/10 for ****hole attitude.

Recently I had a website migration done with Fred from the Skystra migration team, which was a very daunting task for me at the onset. As someone new to the whole migration process and getting a website moved, Fred’s guidance was very reassuring. He simplified the complexities of the migration and did it all for me, making me feel very comfortable switching to Skystra’s services. It was a genuinely positive experience.

I’ve just had one of my top tech support encounters with James. He sorted my website in no time when I was really scared I had done something awfuly wrong! He fixed everything and seemed invested in sorting my problem. It’s rare to find that kind of dedication!

A experiência é excelente, pois a plataforma auxilia as empresas online a construir uma marca confiável e a estabelecer conexões significativas com os clientes.

I took my website and blog to Skystra. They did the migration and I feel secure with my website there. Thank you very much team.

I trust the hosting service that Skystra provides for my website, which has allowed me to boost my online service business. They have a team that solves all my queries efficiently.