SkyNetHosting.Net Inc.Reviews of skynethosting.net

Response from SkyNetHosting.Net Inc.May 3, 2026

Thank you for your review and understanding during this challenging time, Chris. We truly appreciate customers who recognize the difficult decisions required to protect infrastructure. You're correct ,following the disclosure of the critical cPanel/WHM vulnerability (CVE-2026-41940) and active exploitation attempts, we temporarily shut down affected cPanel based servers to safeguard client data and prevent compromise. Our team worked continuously on: Securing systems and mitigating risks Preventing data breaches Safely restoring full operations Live chat remained fully available on our website throughout the incident, alongside our ticketing system. With extremely high traffic +1500 concurrent support tickets, response times were longer as we prioritized security validation and recovery. All updates were shared transparently here: https://skynethelp.com/index.php?/News/NewsItem/View/499/cpanel-security-incident--recovery-progress--live-updates https://skynethelp.com/index.php?/News/NewsItem/View/498/update-cpanel-security-incident--recovery-progress https://skynethelp.com/index.php?/News/NewsItem/View/493/critical-security-advisory-temporary-shutdown-of-cpanel-based-services https://skynethosting.net/blog/cpanel-hack-cve-2026-41940/ Thank you again for your patience ,if you need any assistance moving forward, please reach out and we will handle it with priority

Response from SkyNetHosting.Net Inc.May 3, 2026

We are truly sorry for the disruption you experienced, Jithesh, and we understand how alarming it felt when servers were down for over a day with no immediate response. The outage was caused by a critical global cPanel/WHM security incident (CVE-2026-41940). Due to active exploitation attempts, we temporarily took affected servers offline to safeguard client data and prevent compromise, we did not vanish with anyone's data. Our team was working non stop on: Securing infrastructure Preventing breaches or data loss Safely restoring services Live chat remained fully available on our website throughout, along with our ticketing system for support. Response times were extended as we handled 1500+ concurrent support tickets while focusing on recovery and security checks. For full transparency, detailed updates were posted here: https://skynethelp.com/index.php?/News/NewsItem/View/499/cpanel-security-incident--recovery-progress--live-updates https://skynethelp.com/index.php?/News/NewsItem/View/498/update-cpanel-security-incident--recovery-progress https://skynethelp.com/index.php?/News/NewsItem/View/493/critical-security-advisory-temporary-shutdown-of-cpanel-based-services https://skynethosting.net/blog/cpanel-hack-cve-2026-41940/ We sincerely apologize for the worry this caused and value your feedback. If you're still facing issues or need data verification, please contact us directly and we'll prioritize your case immediately.

Response from SkyNetHosting.Net Inc.May 3, 2026

We were truly sorry for the disruption you experienced, Ben, and we understand how frustrating it must have been to lose access to your sites for 40 hours, especially after trusting our Trustpilot reviews to choose us. The outage you encountered was due to a critical global cPanel/WHM security incident (CVE 2026 41940). With active exploitation attempts underway, we had to temporarily take affected servers offline to protect client data and prevent breaches. Our team never stopped working during this time: Securing infrastructure Preventing data compromise Safely rebuilding and restoring services Live chat remained fully available on our website throughout the incident, along with our ticketing system for support access. Response times were longer as we managed 1500+ concurrent support tickets while prioritizing recovery and security validation. For complete transparency, we shared real time updates here: https://skynethelp.com/index.php?/News/NewsItem/View/499/cpanel-security-incident--recovery-progress--live-updates https://skynethelp.com/index.php?/News/NewsItem/View/498/update-cpanel-security-incident--recovery-progress https://skynethelp.com/index.php?/News/NewsItem/View/493/critical-security-advisory-temporary-shutdown-of-cpanel-based-services https://skynethosting.net/blog/cpanel-hack-cve-2026-41940/ We apologize sincerely for the impact on your business and thank you for your feedback. If your services are still affected or you need assistance, please reach out directly and we handle your case with priority.

Response from SkyNetHosting.Net Inc.May 3, 2026

We were truly sorry for the disruption you experienced, Salman, and we fully understand how critical uptime and immediate support access are for your business. The downtime you were referring to was linked to a critical global cPanel/WHM security incident (CVE 2026 41940). Due to active exploitation attempts, we made the difficult but necessary decision to temporarily take affected servers offline to protect client data and prevent potential breaches. During this period, our team was fully engaged in: Securing infrastructure and mitigating vulnerabilities Preventing data compromise Safely restoring services Our live chat remained fully available 24/7 ,throughout the incident for immediate support access. Response times across all channels were understandably longer as we handled 1500+ concurrent support requests while prioritizing system recovery and security validation. For full transparency, updates were continuously shared here: https://skynethelp.com/index.php?/News/NewsItem/View/499/cpanel-security-incident--recovery-progress--live-updates https://skynethelp.com/index.php?/News/NewsItem/View/498/update-cpanel-security-incident--recovery-progress https://skynethelp.com/index.php?/News/NewsItem/View/493/critical-security-advisory-temporary-shutdown-of-cpanel-based-services https://skynethosting.net/blog/cpanel-hack-cve-2026-41940/ We sincerely apologize for the inconvenience and appreciate your patience while we prioritized security and service integrity. If you are still experiencing any issues, please reach out directly and we will ensure your case receives priority handling.