Sky Image Lab Reviews | Read Customer Reviews of skyimagelab.com

Sky Image LabReviews of skyimagelab.com

4.8201 reviews
Photography
5852 Occidental St, Oakland, California

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Sky Image Lab

About Sky Image Lab

Sky Image Lab brings the universe to your walls. For more than 25 years, we've specialized in museum-quality fine art prints sourced from the world's most prestigious astronomy archives — NASA, the Hubble Space Telescope, the James Webb Space Telescope, the Apollo missions, the European Southern Observatory, and Chandra.Every image is professionally remastered by our UC Berkeley-trained imaging specialist to bring out every detail exactly as it was meant to be seen. We go beyond simply reproducing the original — we optimize each image specifically for print, so colors, contrast, and depth all translate beautifully from screen to wall.We offer four print formats to suit any space and budget: metal prints, gallery-wrapped canvas, fine art paper, and premium luster prints. All are made to order, professionally packaged, and built to last for decades without fading.With over 280 images spanning nebulae, galaxies, deep space, and iconic moments from the Apollo era, there's something for every kind of space lover — whether you're shopping for yourself, decorating a living room, or looking for a gift that's genuinely out of this world. New images are added regularly as the latest missions make history.We've been trusted by customers in more than 100 countries for over two decades, and we stand behind every print we sell.The universe is waiting. Come explore it.

Sky Image Lab (skyimagelab.com) has 201 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: skyimagelab.com
Website: skyimagelab.com
Category: Photography
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sky Image Lab reviews

Showing 9 reviews with 1 star · Clear filters

Lesley de J.
Sep 29, 2026
Wrong image was sent
Wrong image was sent. I spent over a week trying to get a hold of Customer Service to sort this out, but nothing‘s working. Very disappointing.
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Guest
Sep 6, 2026
Your query is premature
Your query is premature; I haven't received the photo yet. db
Response from Sky Image LabSep 8, 2026
Hi db, That's our mistake. I'm sorry about that. The review email is supposed to go out after the print is delivered, but it appears our system sent it out before you event got your print. I've checked on your print and it has been printed and is now being packaged for shipment. Thanks for your patience and sorry for the confusion! Jamie
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PHIL Y.
Jul 21, 2026
Never received 1 of 2 items
Never received 1 of 2 items, no response to support emails. Had to contest credit card charge.
Response from Sky Image LabAug 10, 2026
Phil — I'm sorry about this. Your order shipped from our lab in two packages, but only one tracking number reached us, so our system showed both items as delivered while your 30x40 was still in transit. The print has since arrived, and I've reached out directly to make the shipping charge right. We're fixing the split-shipment handling that caused it. — Jamie, Sky Image Lab
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Gina D.
Jan 8, 2026
Poor Customer Service
I needed to exchange the photo I bought from this company and have been trying for 20 days to get a response. I’ve sent numerous messages requesting a return authorization per their website directions. I’ve also called them but no one picks up. I leave messages but no one responds. This is the worst customer service I’ve experienced in a long time. Very disappointing and frustrating.
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Gregory S G.
Sep 20, 2025
Sky Image Lab Provides Bad Products/Service
Sky Image Lab provided a close up view, not the full photo that I ordered. The print is blurry and unclear. I sent a communication to them about this, and they did not respond. I would highly recommend not using their service to order Webb photos.
Response from Sky Image LabSep 22, 2025
Hi Gregory, I’m sorry to hear about your experience — that’s not what we want for our customers. We couldn’t find any record of prior correspondence, so please reach out directly at [email protected] and we’ll be glad to make this right. Jamie
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JOHN C.
Jan 7, 2024
never received the photo
never received the photo
Response from Sky Image LabJan 8, 2024
Hi John, your order has been packaged and handed off to the carriers last week. It looks like our system that updates this has been momentarily down. We apologize for the lack communication, but you should now see a tracking link associated with the order and you can indeed verify that our lab has already printed and shipped out your order. Do let us know if you have any other issues.
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Susan
Jan 11, 2023
I paid extra to have on-time delivery…
I paid extra to have on-time delivery and only 1 part of three purchased arrived on time. Still waiting for two pieces which cannot be used for my program. Very disappointed
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Sally
Jan 5, 2023
I paid $140 for this professional print…
I paid $140 for this professional print including postage which took more than a month and when it arrived there was a huge oval stain on the photograph.
Response from Sky Image LabJan 6, 2023
Hi Sally thank you for bringing this to our attention here and through email. We value the quality of our prints as well as expedient shipment times, and have reached out to you directly about issuing a reprint ASAP. Shipping internationally can extend wait times but it is unacceptable that you had to wait so long to receive your print.
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