Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!
SkyGeek (skygeek.com) has 487 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
skygeek.com
Website
skygeek.com
Category
Airlines & Air Travel
Location
LaGrangeville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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You need to answer the phone & emails. Sending me an email saying your busy & will respond in 3 days is not good enough.
Response from SkyGeekSep 24, 2020
Hi Jerry,
I see we had reached out to you about your order yesterday morning and have responded via email a few times since. There are two phone numbers listed at the base of each email sent by our support staff. We also have a help button on every SkyGeek page, if you enter the word "phone", that's the quickest way to view any contact details. Otherwise, if you respond to any of the emails you will reach our team. I have also passed your information along and shared your feedback so that we can continue to make every order experience better.
Emma
LC
Lonny C.
EXCELLENT CUSTOMER SERVICE!
I put in an order after hours, but I need the item to ship out ASAP. I called the next morning and spoke with customer service. I explained my urgent need, and they told me that they would waive the Same Day Shipping fee to help me out, but shipping the item same day....THANK YOU VERY MUCH!
DC
David C.
Purchased product from Skygeek on…
Purchased product from Skygeek on 9/8/2020. At time of purchase, Skygeek does not tell you it will be weeks before you will receive your merchandise. As of 9/23 still have not received product that I was CHARGED for in advance. No way to communicate with this company other than email. Skygeek reply is could be up to 3 days to reply...wow.
Website tells me that product will ship on 9/15 but does not list tracking number. I do not believe it has shipped, nor has there been an update to tell me otherwise and you cannot talk with anyone to even know.
I needed this product now, not weeks later. I gave Skygeek a chance but see no reason why to purchase from them again. Horrible experience compared to just about any other online retailer I have purchased from.
Response from SkyGeekSep 23, 2020
Hi David,
I see the order was placed on 9/8 and the estimated ship date was listed as 9/22 in the order confirmation email, I see an updated status email was sent on 9/11 with this ESD.
We have our phone number listed in our help center and we did receive your email support ticket on Monday afternoon: it typically takes 24-48 hours for us to respond, especially if we are contacting a supplier.
We did hear back from the supplier today and there have been delays in shipping from the manufacturer to the supplier and therefore to us and you. The item is showing as backordered and shows it will take 38-41 business days.
I understand you may need this item immediately, but unfortunately, if an item is not showing stock in NY or available in 1-2 days, then there can very well be delays. We update the Estimated Ship Dates as we learn more and follow up on open orders, but as you saw, those dates can vary by up to a week.
I apologize for any confusion, I see you are working with Jason, please respond to the support thread if you need anything else.
Emma
JS
Jason S.
Always have what I need at a great…
Always have what I need at a great price, received my items in a timely matter.
BR
Bryce
My order got canceled for some reason
My order got canceled for some reason! Not very happy with this company and terrible customer service.
Response from SkyGeekSep 21, 2020
Hi Bryce,
I do see your order was cancelled as the lead time for this item changed and the estimated ship date extended was extended to December. In these situations, we reach out to confirm you are OK with the new ship date before placing the order with the supplier, and if we cannot reach you, we will cancel the order and send a cancellation notification. The order can be re-placed online as you will see the part now has an 81-84 day lead time, and we can place the order with the supplier. We will always try to call first, and then email a few times so we can confirm you can wait a few more months as it likely needs to be manufactured and is delayed.
I am sorry for any inconvenience and have shared your feedback with our team. If you still need the part, a new order can be placed. Please reach out to us if you need anything.
Emma
DA
Danny
send a receipt with money/…
you did not send a receipt with money/ price on it, so when I turned in what you sent they kicked it back
Response from SkyGeekSep 14, 2020
Hi Danny,
I see what you mean. It looks like there was a glitch when the invoice was sent over and so the balance due was blank. I have made our team aware of the issue so that we can look into it and prevent this from happening going forward. If you would like to respond to any of the emails we sent over, or email us at [email protected], we can certainly provide you with the invoice you need and re-instate the order.
I am sorry this happened to you, we are happy to help, and we appreciate you making us aware of this issue you experienced. I hope you will give SkyGeek another chance for 5-star service.
Sincerely,
Emma
MR
manohar rao V.
Was indeed very happy to get the item I…Jaisara
Was indeed very happy to get the item I needed;very satisfied
TW
T W.
Great price for item ordered
Great price for item ordered. I use this item for work everyday.
Delivery took a long time, however in their defense giving them the benefit of the doubt
It was ordered halfway through the start of the pandemic and country shut down and it’s a disinfectant item so I’m contributing the slow delivery time to that. I also can’t remember if it was in stock or not at the time I placed the order. Most companies were out of any disinfectant supplies. I made another order for the same item so i’ll see if this order arrives faster.
