SKY by GramophoneReviews of skybygramophone.com

No issues everything went well, item was delivered and works properly.

Ordering was very easy, and shipping was efficient. My only complaint is that the product ordered, a Zen Dac v2 by iFi, was shipped in a padded envelope rather than a shipping carton with appropriate packing materials. Considering that the unit contains relatively delicate electronic components, I think the packing should have been more protective. I'm having some issues with the unit and wonder whether the problems are the result of damage that might have occurred from rough handling during shipping. I'm trying to sort out the problems with iFi, but their technical support has not been very responsive.

The free shipping was great, as was the price. I would have appreciated a prompter shipping notification.

After initially being treated like a thug or hood rat having to PROVE 3 times with you that I was a person of integrity you FINALLY shipped me a wonderful product. I hear you customer protection, security blah blah blah but really guys you take that to the obnoxious level. It was ridiculous. "If" I EVER try to purchase an item from you again and have to endure that I will cancel my order immediately and make other arrangements. As you can tell I'm still bothered with how you treated me.

After I placed my order, there was no acknowledgement email. I sent an email a couple of weeks later inquiring about my order, to which I received an auto reply from SKY promising a reply to my query. No further response ever came. The McIntosh cable ordered by me arrived almost a month after I placed the order! Subsequently, SKY clarified that all this was due to a system glitch which has since been rectified. They refunded me $15 as a goodwill gesture. I am happy that they have acknowledged and fixed the underlying issue. Hopefully my next purchase will go through smoothly.

Product arrived well packed and flawless. Took quite a while for it to arrive. They did have the whole house denon amp the man who is upgrading the house system recommended. Very hard to find, locally or online. So thanks Graphone