SKY by GramophoneReviews of skybygramophone.com

Chat customer service was very good when I utilized. Not only have I been charged but my credit card cycle has had me already paid for a product that hasn’t shipped nor have I gotten ANY updates

I have an integrated amp that I thought you had in stock. I was called and told that it was not in stock but would be available the first of April. I said to proceed with order. I was surprised that my Visa was charged at that time Usually I would expect to be charged when the order is fulfilled. If I don't receive by first of April I will be very disappointed.

Purchased Bose Sleep buds. They would not charge. Returned them for a refund day after receiving them and being refused a refund because they say serial numbers don't match up. Had to file a dispute with credit card company. Total fraudsters ... would never shop from again.

I special ordered 2 MASS surround sound speakers and 2 stands to go with them. They dropped shipped 2 complete surround sound systems to me (5 surrounds and 1 subwoofer x 2) I called to let them know the of the mistake. They said they would resend the 2 speakers and order a ups pickup for the 2 systems they sent in error. Six days later they sent me shipping labels and instructions. I contacted ups on line to order a pickup and was informed the shipping labels they provided would require me to pay a fee. I called Gramophone and asked to speak with a supervisor and got Will. No apologies, no thanking me for being honest and saving them about $2000, just an attitude that I shouldn't be upset. He said it was normal for them to require the customer to take returns back to UPS and not be picked up and that he would make an exception in my case. His attitude was that he was doing me a favor by ordering a pick up. I gave him an earful ( no cursing just facts) They would have never known they sent out $2000 worth of equipment instead of my $500 order unless I called to let them know as it was dropped shipped from a distributor. Will is not appreciate of his customers and thinks they don't have a right to express their anger after 6 days of runaround when the customer is trying to do the right thing for them.

Tried (repeat that) Tried to purchase a reciever from them. After giving them all info as well as joing there site and answering a email from a third party company about the purchase (which I never authorized my info to be given to) Later that same day I get a email my order was canceled and I will get a refund. No explanation whatsoever. Ended up calling the (what I was told was) the store and they couldn't help. Poor service. Have to wonder if this is a scam to collect private info from people. Did finally get a call. The caller ID said (wireless caller) and the person said to call back but left no name or number. Called back the number I had and they didn't know anything about the call. Wireless Call on the caller ID? This is more and more sounding like a scam company.

Cannot get the headphone to work. It has a "click on" button; but you'd have to hold it down to keep it working. When you release the button, nothing! Unless I am overlooking something, this product is a fail. Please feel free to contact me to assist and I may upgrade my rating for Customer Service, if asked to do a revised one. Thank you.... Daniel E. Westley

Received a product that did not function as advertised. Emailed support requesting an RMA and shipping instructions. Four days later and now on the third email to support, I still do not have the information to make the return. This is unacceptable.