SKY by GramophoneReviews of skybygramophone.com

Outstanding first experience with SKY by Gramophone. Not only did SKY help secure a backordered DAP but I exchanged correspondences with an awesome, dedicated rep (gratitude, Mark), who updated me periodically about my order. I felt genuine passion and enthusiasm from customer service to be of great help. Received package much sooner than anticipated, followed by excellent after sale support too. SKY pulled through for me before, during and after my purchase. Am very grateful, can't recommend this company enough!

I recently purchased a Technics SL-1200GR turntable. This was my first purchase from Sky by Gramophone. The purchasing process was easy and shipping was fast, as expected for a major retailer. Where Gramophone excelled was when I unboxed the turntable to find a cracked dust cover, likely from shipping. I called Customer Service/Manuel. He worked with me and Technics to have a new dust cover shipped to my home in about a week. Thanks Manuel and Gramophone, job well done! You’ve earned my business for future purchases.

Very Satisfied!

Item arrived quickly and is exactly as advertised

Extremely satisfied and happy with Sky by Gramophone. Great products, competitive pricing, timely service and professional & responsive staff. Got product - Yamaha RX A8A AVR on time and as described.

Speedy delivery. Item in perfect condition. Nice job.

Long ago, I came to understand how easy it can be to fall short of others' expectations, both personally and professionally. For that reason, I think being able to give a second chance to companies that admit an error and look to correct it, is in order. The professional and timely response of Sky by Gramophone to the experience detailed below, has required me to take a second look at the company. I've been contacted by the CEO of the company and called with follow up inquiries, all in an effort to ensure my issues were addressed. Sky has worked hard to earn my future business and, for that reason, I will consider them for my future audio needs. I ordered the $449 Sumiko Wellfleet cartridge. Normally, my choice in audio stores is Crutchfield. In this case, Sky Gramophone was the only merchant with the Wellfleet in stock. When it arrived, I mounted it on the tone arm of my Pro-ject X-2 while wearing silk gloves and exercising extreme caution. Once on, the initial sound was less than ideal...not horrible,but nearly as good as my Moonstones or Amethyst. I have a great deal of experience installing cartridges. I use an electronic balance, an azimuth tool, I keep the stylus protector on and I maintain a dust free environment. I examined the stylus with 1000x powered microscope. When I informed Sky Gramophone of the defective product, they informed that it would need to be returned at my expense, with a 20% charge, a restocking fee, and that I would need to insure the return package. All of this added up to my losing $150 because Sky Gramophone sent a defective cartridge. But wait, it gets worse! Days after receiving the Wellfleet, Sky Gramophone calls to tell me that I am responsible for the damaged cartridge. At this point, I am beginning my campaign to alert consumers about this company and its treatment of customers. I am also investigating what legal remedies I have.

rep was very nice