Sandy H.
This is my 4th watch and after 6 months…
This is my 4th watch and after 6 months I start getting lines across the screen and eventually the screen goes black. Why is this happening, I am done with this watch.

Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
SKG (skg.com) has 145 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent

Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent

Personal Care · Los Angeles, California
Excellent
145 approved reviews, newest moderated first
Sandy H.
This is my 4th watch and after 6 months I start getting lines across the screen and eventually the screen goes black. Why is this happening, I am done with this watch.
kerry
I have sent 3 emails trying to get support or response to my product not working within a week or 2. Not only did tickets not receive any response, I am sent a email to review my experience. My product stopped working, in under half a month, I get no response for tickets submitted. To be continued.
Response from SKGAug 20, 2026
Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team
Sydney C.
It took almost 3 months for my order to arrive in Australia. With the tracking link updating that the item has been returned to sender. And then some time later, a random Australia Post delivery from "Shipping Dept" no additional details showed up on my email. Didn't know what it was. Then it arrived. Product was good but customer service is very, very poor. I have sent multiple follow up emails regarding my order, they never replied.
Response from SKGAug 20, 2026
Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team
Enes T.
I haven't received my product yet and I've been waiting for a month.
giovanni A.
Order never arrived, no reply to my mails. Never buy again
Sw
I am dissatisfied with the SKG V9 Pro smartwatch I. It is not functioning as expected. Specifically, it is not charging properly even though this is only the second time I am attempting to charge it. I emailed the complaint to SKG a couple of days ago but no response has through
Pete
Never received the merchandise from SKG. Checked the progress of the order, the last time, a month ago. This was a month after placing the order. It was still in the Order Received mode, waiting to be shipped. No phone number for SKG. Sent an e-mail to get info on the order and whether it had shipped or not about 3 weeks after placing the order--no response from SKG. Haven't received a refund. Finally, ordered same product from Amazon and it came within a week.
Michelle C.
It has been one month since I placed my order and I have not received my order nor any updates since the day of purchase. I was charged for the items but have been unable to find out where they are.