SKGReviews of skg.com

3.4145 reviews
Personal Care
23555 Golden Springs Drive, Diamond Bar, California

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SKG

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About SKG

Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.

SKG (skg.com) has 145 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: skg.com
Website: skg.com
Category: Personal Care
Location: Diamond Bar, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 39% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About SKG

SKG (skg.com) has 145 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: skg.com
Website: skg.com
Category: Personal Care
Location: Diamond Bar, California
Listed on Five Star Index: 2026

mary F.

Aug 26, 2026

Very disappointed with SKG’s warranty…

Very disappointed with SKG’s warranty support and customer service I purchased the SKG G7 Pro Fold Smart Massager approximately 4 weeks ago, primarily because of its heating function. Unfortunately, the heating component is not working properly. The heat becomes hot momentarily, but almost immediately cools down and does not maintain the heat during use. I contacted SKG Customer Support three times already from 3 weeks ago regarding the issue. Their website states that warranty inquiries should receive a response within 48 hours under the 12-month warranty, yet I have still received no response. This has been extremely disappointing. When spending a significant amount of money on a new product, I expect not only the product to work as advertised but also reasonable customer service when something goes wrong. The lack of communication within the timeframe SKG itself provides has made me question how reliable their warranty support actually is. I am hoping SKG will respond and properly address the issue, whether that means repairing or replacing the defective unit. I would also like to know whether there is an option to exchange it for another SKG massager with a stronger or more reliable heating function, as the heating feature was one of the main reasons I chose this product. I am leaving this review because I believe customers should be able to make informed decisions about both the product and the company’s after-sales support. I hope SKG takes this opportunity to respond and resolve the issue. Update: response to the message: I did …. No response

Response from SKGAug 31, 2026

Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team

SKG reviews

Showing 49 reviews with 1 star · Clear filters

WZ
Sep 7, 2026
No message from the Support team
I emailed the support team twice and got no reply at all.
mary F.
Aug 26, 2026
Very disappointed with SKG’s warranty…
Very disappointed with SKG’s warranty support and customer service I purchased the SKG G7 Pro Fold Smart Massager approximately 4 weeks ago, primarily because of its heating function. Unfortunately, the heating component is not working properly. The heat becomes hot momentarily, but almost immediately cools down and does not maintain the heat during use. I contacted SKG Customer Support three times already from 3 weeks ago regarding the issue. Their website states that warranty inquiries should receive a response within 48 hours under the 12-month warranty, yet I have still received no response. This has been extremely disappointing. When spending a significant amount of money on a new product, I expect not only the product to work as advertised but also reasonable customer service when something goes wrong. The lack of communication within the timeframe SKG itself provides has made me question how reliable their warranty support actually is. I am hoping SKG will respond and properly address the issue, whether that means repairing or replacing the defective unit. I would also like to know whether there is an option to exchange it for another SKG massager with a stronger or more reliable heating function, as the heating feature was one of the main reasons I chose this product. I am leaving this review because I believe customers should be able to make informed decisions about both the product and the company’s after-sales support. I hope SKG takes this opportunity to respond and resolve the issue. Update: response to the message: I did …. No response
Response from SKGAug 31, 2026
Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team
Pavlos C.
May 28, 2026
i have no Idea where my purchase is
i have no Idea where my purchase is! communication is bad there is no any information about anything regarding my purchase!!
Response from SKGAug 20, 2026
Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team
Bill M.
May 22, 2026
I made a huge mistake
I made a huge mistake. I've severe neck pain due to a fall. I thought this device would help. What a piece of trash. It is a model G7 Pro-Fold neck massager from a company called SKG. I researched, obviously not long enough, and ordered one. Tried to use, it two times. They suggest to moisten you neck. Did this and it starts to shock you. I felt like a poor animaI the someone put a shock collar on. It is terrible. It has numerous types of massage settings and supposed to offer heat. It doesn't produce sufficient heat and the massages are worthless. Contacted SKG, expressed my dissapointment. Said they had taken sufficient information to make a decision on a return. Completely ghosted. I had no choice but to contact my credit card company and file a dispute. It's still in process.
Eddie
Feb 20, 2026
Weak product and bad customer service
The product is extremely subpar and just does weak little vibrations. Worst part is they don’t answer your emails when you try to return. Avoid
Response from SKGFeb 20, 2026
Dear Customer, Thank you for your feedback. We sincerely apologize for the delay in our response due to the holiday season. Please rest assured that your full refund has already been processed. We value your experience and are willing to offer any further compensation to make things right. Please feel free to contact us with your specific needs, and we will do our best to assist you. Thank you again for your understanding and patience. We hope to serve you better in the future. Best regards,
Zy
Dec 26, 2025
I can’t get my order on time it’s like…
I can’t get my order on time it’s like delay a month.
Response from SKGDec 26, 2025
Dear Thank you for taking the time to share your experience with us. We are truly sorry to hear about the delay in receiving your order — this is not the experience we want you to have. Due to severe weather conditions in certain regions, our third-party logistics partner has experienced unexpected transportation disruptions, which unfortunately caused your shipment to be delayed longer than expected. While this situation is beyond our direct control, we fully understand how frustrating this delay has been for you, and we sincerely apologize for the inconvenience caused. Please rest assured that we are actively following up with the logistics provider to ensure your order is delivered as soon as possible. At the same time, as a gesture of our apology and appreciation for your patience, we would like to offer you a compensation/refund/discount (according to your policy) to make up for this experience. Your satisfaction is very important to us, and we truly appreciate your understanding and patience. If you have any further questions or need assistance, please feel free to reach out to us — we are always here to help.
Bear999
Dec 12, 2025
Terrible experience shopping with your…
Terrible experience shopping with your brand. I placed my order on November 20. SGK Charged money but I get it nothing. Many email sent no results.
Response from SKGDec 16, 2025
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
Marina H.
Dec 11, 2025
It has been one & half month
It has been one & half month, the order was never delivered. Having a hard time trying get my refund. Horrible!!!
Response from SKGDec 16, 2025
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.

SKGReviews of skg.com

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No message from the Support team

Very disappointed with SKG’s warranty…

i have no Idea where my purchase is

I made a huge mistake

Weak product and bad customer service

I can’t get my order on time it’s like…

Terrible experience shopping with your…

It has been one & half month

About SKG

About these reviews

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No message from the Support team

Very disappointed with SKG’s warranty…

i have no Idea where my purchase is

I made a huge mistake

Weak product and bad customer service

I can’t get my order on time it’s like…

Terrible experience shopping with your…

It has been one & half month