EstherTan S.
Warranty guarantee for eye massager E3 Pro
I bought an eye massager E3 Pro from seller on TikTok platform last January 2026.It stopped working after six months, only could hear the sound system. As I noticed that the product was under one year warranty, I tried to reach out to the seller at TikTok. TikTok customer service replied that the seller no longer listed with them. They suggested that I reached out to the manufacturer which I did. I was very happy that you guys responded very quickly and sent me a replacement in record time! Very impressed with your service recovery. Keep it up💪💖
Response from SKGAug 20, 2026
Dear Valued Customer, Thank you so much for your high praise and wonderful feedback regarding our brand, products, and services! Your recognition means the world to us. SKG remains fully committed to blending technology with health. Moving forward, we will continue to work hard to create even better health and wellness products and elevate our service quality—ensuring that every single user enjoys a healthier, brighter life through SKG. Wishing you great health and happiness, and we look forward to serving you again soon! Best regards, SKG Customer Support Team



