SiPhox HealthReviews of siphoxhealth.com

Response from SiPhox HealthJul 30, 2024

Hi Vitaliy, For our unlimited members like yourself, we only bill for our membership fee (twice a year) and for any kits that your receive results for. I see your most recent charge was on July 24 for the test kit that we sent you results for on the same day. We never charge for kits that you do not use! I've sent a follow up to your personal email providing more details on each individual charge, and I'm happy to address anymore questions you have.

Response from SiPhox HealthJul 8, 2024

Hi Robert! We've reached out via chat to provide more clarity on your next test! We can also be reached at [email protected]

Response from SiPhox HealthJul 8, 2024

Hi SL! We've requested more information so that we can better understand your experience and reach out with any clarifications we may have. For context, we offer optional Coaching calls with our staff for an extra fee that you referenced. This was highly requested by our users who wanted to meet with our team, and is in addition to our test insights which exists at the bottom of your report. It would be helpful to have more information to address your questions! For instance, we do report testosterone and estradiol values, not just ratios! Overall, we're happy to provide any clarity about your past tests and discuss the experience overall!

Response from SiPhox HealthJun 14, 2024

Hi Robert- We've reached out via email to get more information on the conflicting metrics you are seeing!

Response from SiPhox HealthMar 25, 2024

Hi Jack, Samples are only rejected when an insufficient quantity of sample is provided. Upon each rejection, we provide every user with free replacement kits until they get results. A refund on your account has also been refunded, and we will reach out via our support email!

Response from SiPhox HealthJan 23, 2024

Hi Lance, We take accuracy very seriously and have many members who have done real-world, side-by-side comparisons of their results from Quest/Labcorp to ours with great results. Of course, every test we sell is validated in a CLIA and CAP lab against venous draws. Some unavoidable variations and mistakes can happen even when comparing Labcorp and Quest to each other. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3689332/#:~:text=in%20laboratory%20medicine.-,Laboratory%20errors%20have%20a%20reported%20frequency%20of%200.012%E2%80%930.6%20%25%20of,of%20laboratory%20tests%20%5B1%5D) Nevertheless, we would like to investigate your result ASAP to determine the root cause of the issue. We have reached out directly. (Typically in these cases we ask you to retest literally side-by-side, not on different days, and we cover the retest cost for both SiPhox and venous draw lab).

Response from SiPhox HealthOct 18, 2023

Hi Kelly, Your first sample was unfortunately rejected due to the insufficient quantity of blood provided. We have immediately shipped you a free replacement kit. Your second test kit was rejected for hemolysis and you refused to attend a free virtual phlebotomy call. We reached out on 2/1 but have not received a response.

Response from SiPhox HealthApr 29, 2023

Hi Karin, We have reached out to clarify the situation. The postage is still included in the service you have purchased and you will not be charged anything extra. You are still entitled to receive the service you have paid for, and we would love to get you the results!