SiPhox HealthReviews of siphoxhealth.com

12/23/2025 Update i received an email monday 12/22 asking for a phone number and they were wanting to contact me 12/22-12/24. i let them know i was not available 12/24. waited monday for no response. today after a couple hours i decided to get back into the chat to ask if i will be getting resolution today. after going back and forth waiting for 3.5 hours i finally received a phone call. we discussed how the website can be misunderstood and they were going to make changes. they also have had an increase in customers and are currently hiring new staff. offered a replacement test but by this point after waiting so long for a response all i wanted was a refund. they were able to provide that, again offered a new test. i refused. its best if we just part ways. i have since received notice of a refund and was also asked to remove my review. i will not be doing that. i feel thats incredibly dishonest to future customers to never know of my experience. I truly hope this company uses my experience to make some positive changes. 12/20/2025 - my husband has had great experiences with this company and as I was getting ready to try one myself I saw there was a Black Friday sale. maybe that's the first step I went wrong. buying into when there was going to be mass usage of this company due to the great price. I receive my test no problems, do my phone call with someone to help go through the process, great. send it off. later to look and see I have an email where my test had not been registered (which I had already done). found out this company doesn't bother with live customer care so that was fun trying to get ahold of someone to try to manage my test not registering. supposedly they were have a technical issue and later that day they were able to get my test registered. I receive my test results for a hormone panel that online states will test 14 male, 16 female biomarkers, email states "we were unable to process a few markers due to the insufficient amount of serum collected" FEW being a keyword in this. they are credited my account $20, to me that is not how they website promotes the incomplete tests. support claims I'm only missing one biomarker - testosterone. however due to that not being processed there are 5 biomarkers per their website I'm now missing. but support still sits with Im only missing one here's you $20 credit. even their own AI says I should have received a new test. I started a chat looking for answers and was told it was an hour wait for a response. after an hour the chat said it would be 4 hours. 3 hours later the chat changed to be back Monday. THEY DONT WANT TO TALK TO ME NOW?!? so I started an new chat, told AI it was urgent, and wouldn't you know someone was able to answer me right away. was told by that person again I would be only receiving the credit. now currently is supposedly having a manager look into this. Most funny thing about this whole nightmare is on this same review sight there is a review from oct 13,2025 in which siphox replies and states "were sorry to hear about the delays and incomplete results you experienced. in some cases, a sample may not contain enough volume for a full biomarker analysis. when this happens, we promptly send a replacement kit at not charge" then WHY am I being told I only get a $20 credit. Per a policy not even able to viewed by the consumer.

Test results were totally different then the blood work I got the same morning I did this test.

Unfortunately I did not succeed getting a blood sample. My sample was just a small blood clot stuck in the collection device and I could not re use it as it is a one time use device.

Waited for my items for over a month, wrote to their support team. Told me to wait . That i would have my items within the next week. 2 weeks later still havent received anything. Nothing has Even been shipped. Asking for a full refund

After our subscriptions expire, we will be using a different provider. We have had ongoing issues with full biomarker results and long delays in receiving kits and blood analysis results. In addition, it is very hard to cancel our renewal subscriptions online.

Continuous delays and issues. I had issues with my April kit - partly my mistakes, and partly issues with scheduling a call - I'll share the blame on that. Until I was able to send a good sample and that took 2 weeks to process. Since I finally got my results in June, with help from support, I delayed my July kit to August. I confirmed the August date several times in the portal. But in August, someone on your team decided that since I "skipped" my July kit, they canceled the August delivery, and reset it to October(this is what they told me when I inquired). On Aug 22, when I showed them the correspondence confirming my reshedule, they said they'd process my order "tomorrow". So I finally got my Aug 22 kit on Aug 29, and the results came back on Sept 12, I received a message saying the sample was inadequate and my results were incomplete. When I inquired, I was told that was not the case, and sure enough, I did have results (but the text clearly said my Sept test was faulty). BUT, per your support team, they did not do the "wellness+" test that I paid for, so the markers I wanted were not reported. So they sent me a replacement kit. I was able to submit that on Oct 9, and then I was told on 10/15 that there were "discrepancies" with the lab work and you'd like to send me a new kit to retest. I still have NOT been told if I should even read my latest report or what the problems were. But as of 10/16, I still don't have results from my August kit, and my next order would have been next week! Obviously, I've delayed my next order, so my 4th quarterly kit for 2025 will take place in January?...February? Who knows. I always get an apology (many, many of them), and a "we want to make this right". But refunds seem pretty difficult to get. I'm still working on the assumption that another kit will be sent (3rd try) and I still don't know if my current report is meaningful. I see their reply to my review, PUBLICLY saying they'll reach out to me to clarify things. Their reply does not grasp the actual problems - I know how to reschedule. The point was I had to do so due to testing issues, and then my order was canceled because they interpreted my reschedule as a "skipped order". And, they don't acknowledge that when I did finally get the order that they canceled, they performed the wrong test and I had to retest. And then when I retested, they said there were issues with those results and asked me to retest again(they said due to lab issues) and asked me to test a 3rd time. But they've never followed up to explain the issues or whether my report is worth viewing. In reality, they've completely stopped replying to my emails and support requests. I've assumed they're written me off as an unsalvageable customer who just complains too much. It's true - unsalvageable, and complains when given good reason.

I tried a live call twice and each time it disconnected right after the agent appeared. I could see and hear her but than the call dropped. After two failed attempts the option for live help was no longer available.

I got an email, "Nice to meet you...hope the tips & tricks we covered...etc." I did not attend this Zoom mtg. I had to schedule said Zoom mtg in order to complete the procedure online. I had already performed the collection & it was mailed in and probably received prior to said Zoom meeting. There was no email address to contact anyone to say this information--and that I had no plans to attend the Zoom. Given that I was NOT in attendance, why did I get an email saying I was and 'thank you' for attending?