SiPhox HealthReviews of siphoxhealth.com

Response from SiPhox HealthJun 7, 2026

Thank you for flagging this clearly. A report ready but blocked from publication, with no timeline, isn't an answer - it's a problem we need to fix for you specifically. We've requested your details through Trustpilot so we can look into your case directly and follow up with answers. We'll be in touch.

Response from SiPhox HealthJun 4, 2026

David, thank you for flagging this - we'd like to look into your account and the support thread you mentioned, but we'll need to know which one is yours. We've requested your details through Trustpilot so our support team can reach out to you directly and address both the panel question and the support gap properly.

Response from SiPhox HealthMay 15, 2026

Mary, we're real, and we're glad you wrote in. Our standard turnaround is 7–10 business days, so your kit is still within our window; we know waiting on bloodwork is its own kind of stressful, and we want to make sure you're looked after. We've requested your details through Trustpilot so we can reach out to you directly, and you can also write to us at [email protected] whenever you'd like. We'll see this through with you.

Response from SiPhox HealthMay 11, 2026

Hi Alison. Thank you for sharing this — and we're sorry for the experience you've had. This is not the standard we hold ourselves to. Your refund has been processed and your subscription is cancelled. Our Customer Support Manager is reaching out to you directly to follow up and investigate what went wrong on our side.

Response from SiPhox HealthMay 11, 2026

Erik, you're right — this isn't the standard we hold ourselves to. Someone from our team will be in touch today to look into this with you and explain where things actually stand. Thank you for raising it.

Response from SiPhox HealthApr 28, 2026

Hi Aaron, we’re sorry for the frustration and confusion here. After reviewing this further, it appears there were two separate SiPhox accounts created under two different email addresses. One subscription was cancelled, but the other remained active, which is why one portal login may have shown no current plan while billing attempts continued from the other account. We understand how confusing this would be, especially when trying to resolve a billing issue. Our team has responded to your support messages, and we’re reaching out again directly to help verify the correct account, resolve the active subscription, and review the issue with the unprocessed tests. We’re sorry this was not clearer sooner and appreciate the opportunity to get this resolved.

Response from SiPhox HealthApr 24, 2026

Hello Sean, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We strive to be as transparent as possible with our pricing and subscription model. The details of our plans and associated costs are clearly outlined step by step on our website before purchase, and pricing is displayed throughout the process, including again at checkout, so customers can review everything before completing their order. We understand that the experience may not have felt clear in your case, and we truly appreciate you bringing this to our attention. If you have any questions or would like us to walk you through the options, our team is always available and happy to help.

Response from SiPhox HealthApr 15, 2026

Hello Tina, thank you for sharing your feedback, and we sincerely apologize for the experience you've had. Our standard processing time is 7–10 days, and we always strive to communicate proactively if there are any unexpected delays along the way. We also want to reassure that every customer receives their results. In the rare instance where a sample is deemed unsuitable for analysis, we always provide a free replacement kit so that the process can be completed at no additional cost. No one is ever left without answers. We'd love the opportunity to make this right for you personally. Please reach out to us directly at [email protected], and our team will prioritize your case immediately to get this resolved as quickly as possible.