SiPhox HealthReviews of siphoxhealth.com

The siphox portion of collecting thr blood, shipping and packing, and results were great. The fact that I waited nearly 3 weeks for results is terrible and because of that I won't use again.

Long wait times for testing materials, long wait times for results. Partial results because of not enough sample but only give you $20 towards rest test materials.

Really difficult to work with this company if you live in Canada. (They have since stopped business with Canada.) I believe I received three test kits in total, although it may have been four, since I just disposed of an unused one. Every possible mailing problem that could happen, happened. Mailing back with UPS was refused by Staples for the first kit, which consequently spoiled. Not Siphox's fault as Staples, including their manager, insisted it was a "biological sample" which they don't accept. Siphox then sent another kit and a FedEx label. Fedex accepted it, but it took too long to be returned within their system. After numerous messages back and forth, I received another box. I can't remember what happened with that one, only that I had another set-to with Staples after I had tested. I think I gave up at that point. I believe I am still out of pocket for the first box. The Staples is in Duncan, BC and should be avoided like the plague. No one was unpleasant at Siphox and my low rating pertains to the sheer amount of effort it took driving back and forth, messaging and so on. I feel this could have been avoided if they had a system that protected specimens for the five days or whatever that it took to send them via FedEx.

My initial interactions with Siphox were fantastic. I didn't send in enough blood my first time and they sent a replacement kit promptly for free. I got my results back quickly each time. I was so impressed that I ordered some kits for my wife. Well, that was a month ago. They keep saying they're trying to contact someone in fulfillment and try to get it as soon as possible. After much back and forth, they finally admitted the kits don't exist. (Not so) apparently, there's a problem with their manufacturing of the kits. I suspect it's the easy draw device. It worked wonderfully for me, so I'm not sure what the flaw is. Either way, if they would've been upfront and honest about the kits not even existing, that would've went a long way with me. When it comes to health, time is of the essence!! Just put on your website that these kits are on back order. Problem solved.

Edited after SiPhox’s Reply: I was disappointed with this service. Although the blood draw process was simple, my results were delayed and incomplete. I didn’t receive results for five different categories. I was told there was not enough blood to get results in these categories, however I filled the provided tube to the top. I was offered a $20 credit on my next order as compensation. Although I think the intent at good customer service is being attempted, I think more needs to be done to resolve this type of issue. I think SiPhox should be trying to go above and beyond to satisfy their customers in order to establish themselves as the best at home blood test company. Unfortunately this won’t happen with just offering a $20 credit to resolve issues such as missing results. I won’t be using this company again. Edited to Add: I never received a replacement kit. I would like SiPhox to reach out to me and let me know when that kit will be on the way.

The transfer of data from the PDF was fair, but what clinched it as unusable is the inability to edit after submission; entirely and without penalty. I also had to manually add several tests that it didn't auto-capture.

The ordering and test taking were super easy and the self-draw test was efficient to use. My concern lies with the correlation to the pre-ordering questionnaire to the recommended product and the end results. During the questionnaire I mentioned a few concerns I had and a test was recommended yet some of the concerns I had were not tested for or not included in the test results. For example, in multiple spots I stated my diet is vegan, yet b-12 (the most common vegan deficiency) was not tested for or information relating to vitamin B was not available. There were other concerns I'd be happy to talk about if someone reaches out but along the same line of the information that was presented pre-test and before ordering did not line up with the results I received.

Good Platform, but terrible customer service. After paying for easy draw tests every 6 weeks, I received a standard finger prick test. Reported it to customer service and was told “It was our mistake, we will send the correct kit”, yet a new kit was never sent and follow up emails not responded to. I am still being billed, with no credits, refunds or apologies for the poor customer service. How can a person trust this company with health monitoring if they can't get the basics right. Lifeforce and Functional are equal products with much superior customer support.