michael G.
Great product and amazing customer…
Great product and amazing customer service.

SIONYX is a silicon-based photonics company that develops proprietary night vision camera systems for commercial and defense related applications. Our primary commercial markets include hunting and outdoors, law enforcement, search and rescue, executive protection and maritime.
SIONYX (sionyx.com) has 725 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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michael G.
Great product and amazing customer service.
Steve M.
Bought a refurb aurora. Shipping and delivery was quick. My unit seems to be set at the end of a clear focus. I really cant get it fully focused because it wont adjust any further in that direction. Meaning that the full range of other motion makes it completely blurry. Hard to give a great review since the sight picture never seems to be in full focus. It always has a slight blur to it. It's even worse in day mode during the day. If I could focus the sight picture so it was clear I would have given it 5 stars for the cost. Overall it is still usable but slightly disappointed that it wont fully focus. UPDATE 8/10/21. Thank you for the reply Sionyx. I did just as you recommended and am able to get a very clear focus. Thats all it was. thank you so much. Updated from 3 to 5 stars because it actually works excellent. I could not be happier.
Response from SIONYXAug 10, 2021
Hi Steve, Thank you for taking the time to leave us a review. We appreciate your feedback and want to assist asap! We're sorry about your current Aurora experience. One thing you can try is to set the diopter wheel before adjusting the front focus ring. You can adjust it by rotating up or down with the menu pulled up in the electronic view finder. If this does not work, please don't hesitate to reach out to our support team and we will get you set up for success! We want you to have a MUCH better experience with your investment: https://support.sionyx.com/support/tickets/new Thank you again, and we look forward to hearing from you soon. Best regards, Justin SIONYX Team
TJ
Had a issue with my device. Contract support and Bill helped me troubleshoot the device. After we went through all the steps ,it was determined to send it in for a replacement. Great support team and a AWSOME COMPANY. THANK YOU SIONYX and your support team.
DShepherd
Somewhat hinky web site, but Bill in CS has been very helpful and responsive to all email queries.
Warren C.
Great follow-up from the SiOnyx folks.
William D.
As a Combat infantry Vet I've owned and used various NV devices for hunting and specific operations associated with finding things in the dark. Bar none these are the clearest, lightest and cost efficient that I have used. The optics are comparable to those that cost hundreds more and they are very compact. I mean in the cargo pocket compact. I am a fan. Customer service is also A1. Bill from customer service is the best. I do not work for SIONYX nor did I receive any compensation for my review. I am a very critical person when it comes to Optics and Ammo
DANIEL L P.
The customer service is amazing. My order was placed twice by mistake and after sending an email regarding the situation it was corrected within just a few minutes. I have never seen customer service work as quick as they did.
Thomas T.
Already rated it and wrote a review. Check your database. You even responded to my comments already.