SimplytreesReviews of simplytrees.com

Response from SimplytreesApr 19, 2026

Hi Beverly - We’re sorry to hear you were disappointed with your order. As outlined in our 1-year guarantee, we offer a replacement so customers can receive a healthy plant and continue growing successfully. In your case, our team reviewed your concern and approved a replacement under the guarantee. The $19.95 shipping fee helps cover a portion of the cost required to safely package and ship live plants. Simply Trees covers the cost of the replacement plant itself. We understand that not every customer will feel comfortable with the replacement shipping fee, but this policy allows us to continue offering a long-term plant guarantee while shipping live plants and trees nationwide. Our goal is always to support our customers and provide a fair resolution when concerns arise. The approved replacement plants are still available under our guarantee with the $19.95 shipping fee should you wish to proceed.

Response from SimplytreesMar 24, 2026

Hi Lauren, This is exactly what we love to hear! Thank you so much! We put a lot of care into selecting and packing our trees, so hearing that they exceeded your expectations (especially compared to orders from other companies) means a lot to our team. So glad you and your husband are loving the Leyland Cypress. We really appreciate the recommendation and you taking the time to share this. 🌲

Response from SimplytreesMar 24, 2026

Hi Etymomel, This made our day! Thank you so much for taking the time to share this. We put a lot of care into how every tree is packed and shipped, so hearing that it arrived looking like it came straight from the nursery to your porch means everything to us. Your Texas Mountain Laurel sounds like it’s off to a great start. If you ever need anything as it settles in, we’re always here to help. Really appreciate you taking the time to share this. 🌿

Response from SimplytreesDec 9, 2025

We’re truly sorry to hear about the trouble you’ve had with your tree. We know how disappointing it is to invest in a plant and see it decline, and we understand your frustration. After checking your order details, your tree was delivered in March, and we first heard from you about the scale issue on October 24th. Because this was several months after delivery, it unfortunately falls outside of our guarantee window. When pests like scale are reported right away, or shortly after arrival, we are always happy to offer a replacement or refund in line with our policy. Scale is an airborne pest that can affect any plant at any time, even when no other plants are present, which is why early detection is so important. Once you reached out, our team provided the full set of care and treatment steps we offer to help resolve pest issues when they occur later in the plant’s life. We always aim to support our customers as much as possible within our policy, and we’re sorry that this situation fell outside of what we’re able to cover. If you have any updated photos or questions about next steps, we’re still here and happy to guide you through any additional care options that may help your tree recover. Please send photos or questions to [email protected] and our team will be happy to review.

Response from SimplytreesDec 9, 2025

Thank you so much for the kind words! We’re thrilled to hear your trees arrived in perfect condition. We’d love to see photo updates if you ever want to share them with us directly at [email protected] or tag us on Instagram! Thank you again for trusting us with your landscape!

Response from SimplytreesDec 9, 2025

Thank you so much for your wonderful review! It means the world to us that you’ve had great experiences with multiple orders. Our team puts a lot of care into every tree and every shipment, and we’re grateful you’ve trusted us time and again. Thank you for being a repeat customer. We truly appreciate you.

Response from SimplytreesDec 9, 2025

Thank you so much for the fantastic review! We’re thrilled to hear that ordering was easy, delivery was smooth, and that your trees arrived beautifully packed. Knowing you found the quality even better than your local nursery truly means a lot to our team. We can’t wait to send more trees your way when you’re ready!

Response from SimplytreesDec 9, 2025

Thank you for your review! We’re so glad to hear your experience was smooth from start to finish. Our team works hard on every step, so your feedback truly means a lot. We appreciate you choosing Simply Trees, and we’re always here when you’re ready for your next addition. Thank you again!