Jennifer R.
I bought 22 trees
I bought 22 trees. All but 2 are doing ok.. they make you run through loops to get a replacement.. I had to go elsewhere to buy 2 more trees.. I would stay away from This place
Response from SimplytreesJul 24, 2026
We’re sorry this process left you feeling frustrated, especially after investing in 22 trees. We’re glad to hear that 20 of them are doing well, but we understand your disappointment with the two that did not. Our questions about your watering routine were not intended to dispute the care you provided or make you prove yourself. Irrigation systems can vary considerably in their frequency, duration, and water output, so we ask every customer for these details when reviewing a claim. This helps us determine whether an adjustment could protect the remaining trees and whether another issue may have affected the two that were lost. We apologize that we did not communicate the purpose of our questions more clearly. Our team would appreciate the opportunity to continue reviewing your claim and work toward a resolution with you.