Simply Trees is a family-run online nursery shipping premium plants and trees directly from our farm to your door. We partner with top growers nationwide to source high-quality, hard-to-find varieties—then hand-prepare every order for safe, healthy delivery.From 6-foot privacy trees to statement-making indoor plants, we make it easy to create a landscape you’ll love. Our team is here to answer questions, offer care guidance, and ensure your new plants thrive long after they arrive.With our 365-day guarantee, careful packaging, and personal customer service, we’re committed to making every planting experience stress-free and successful. 6
Simplytrees (simplytrees.com) has 135 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
simplytrees.com
Website
simplytrees.com
Category
Garden & Pond
Listed on Five Star Index
2026
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The company replied to 41% of reviews.
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Most recent review: October 2026.
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This was my first time ordering from Simply Trees, but it will NOT be my last! I always set my expectations low when ordering anything “living” online. My expectations were greatly exceeded when my Evergreen Wisteria arrived. The plants were beautifully and meticulously packaged, in great health and even had blooms! I love a company that takes pride in their work.
Response from SimplytreesSep 30, 2025
Wow. Thank you so much for this kind review! We totally get the hesitation when ordering live plants online, and it means the world to hear that we exceeded your expectations. Our team takes a lot of pride in how we pack and care for each plant. We’re so glad you found us and can’t wait to send more trees your way in the future!
CB
Cheryl B.
Kumquart Tree sold Simply…
When the kumquat trees were sold Simply Trees would answer my emails and chats immediately keeping me informed on the status of the restock. They even notified me 3 days out to order. The tree arrived on time and beautiful. This is my 2nd time ordering from them and they are a business you can trust. I will definitely be ordering again from them.
Response from SimplytreesSep 30, 2025
Thank you so much for this thoughtful review — it truly means a lot to us. We know how exciting it can be waiting on a restock, so we’re really glad we could keep you in the loop and make the process smooth. Hearing that this is your second order (and that you trust us!) makes our whole team smile. We can’t wait to send more trees your way when you’re ready!
IB
Ilona B.
Great service
Great service, good communications, and the product is superb! Exceeded all my expectations. Well packaged, prompt shipping.
I highly recommend Simply Trees 🌲
Response from SimplytreesSep 6, 2025
You just made our whole team’s day (possibly our whole month). Thank you so much for the kind words! We’re thrilled your plant arrived safely and exceeded expectations. We’re a small, family-run business, and every kind review like yours truly makes a difference. Our team is so grateful for your support.
DH
Dave H.
very sick trees
I ordered two Dogwood trees that were covered with spider mites when I received them. I was sent two more dogwood trees with spider mites to replace them. Simplytrees would not give me a refund so i ordered Green Giants instead, which of course cost more. The trees were not in stock, so I had to wait until mid-October to get them sent to me. It was already frosty in my area, and the trees had such weak root systems that they did not make it through the winter. When I let simplytrees know, I was told it was past their guaranteed time. I spent hundreds of dollars and got nothing.
Response from SimplytreesSep 30, 2025
We take every piece of feedback seriously and always aim to make things right when something goes wrong — but in this case, we have no record of anyone by your name ever placing an order with us or contacting our team.
We’ve thoroughly searched our database for any orders or communications involving Dogwood trees or Thuja Green Giants under the name Dave Haase and have come up with nothing. We’ve also reached out and kindly asked for additional information to verify your purchase, but we have not received any response.
We’re a small business and pride ourselves on our customer service, including replacing plants when issues arise and working with customers to resolve concerns as best we can. But we also take false claims very seriously — especially when they impact the integrity of our company and the trust we’ve built with our community.
If you are in fact a customer, we’d still love the opportunity to help. Please email us directly at [email protected] with your order number or the email address used at checkout. Otherwise, we respectfully ask that you remove or revise this review.
BE
Beverly
We planted our Dogwood immediately upon…
We planted our Dogwood immediately upon receipt. It started off with green leaves which turned brown and fell off. Contacted customer service within the 30 day guarantee, but they we so slow to respond that it became 32 days and NO compensation was offered. No more orders from Simply Trees.
Response from SimplytreesAug 15, 2025
At the time of your order on June 13th, our guarantee period was 30 days (we now offer a 1-year guarantee). Your first message to our team came about 34 days later which placed it outside of the guarantee window.
From the details provided during our follow-up, it appears the tree was being watered multiple times a day, including with fertilizer, and also by sprinkler. While watering is essential, overwatering (especially combined with frequent fertilizer) can unfortunately damage the roots of young trees. Our care guides recommend deep, less frequent watering to encourage healthy root growth.
Both our previous 30-day guarantee (that your order was under) and our current 1-year guarantee cover plants that are damaged on arrival or die despite proper care. As noted in the guarantee, issues caused by improper care aren’t covered.
We understand it’s disappointing when a plant doesn’t thrive, and we truly value the opportunity to help our customers succeed. We’ll continue to review our care resources so they’re as clear and helpful as possible for future plant parents.
CP
C P.
1 Star
1 Star – Misleading Cancellation Policy & Poor Customer Service
I placed an order in the morning and attempted to cancel it just over an hour later—well within their so-called “2-hour cancellation window.” Despite messaging immediately, no one responded until later, and they still charged me a 5% cancellation fee.
What’s worse is that they apply this fee even when you place an order after hours and have no way to cancel it in time because their customer service is unavailable. That makes the policy completely unfair and misleading.
They also advertise tree sizes (4–5 feet) but admit they can't guarantee them, which feels deceptive. I wouldn’t have ordered in the first place if that had been made clearer.
Terrible experience. Be very cautious ordering from this company—customer service is slow, and their refund policy seems designed to trap you into a charge. Not worth the hassle.
Response from SimplytreesAug 15, 2025
We’re sorry to hear you felt disappointed and appreciate the chance to clear up a few points.
Our cancellation policy, including the 5% processing fee, is shown right above the “Pay Now” button at checkout. This isn’t a penalty; it covers the non-refundable credit card processing fees we incur on every order, even when it’s canceled. Since we’re a small business, this helps us keep prices fair for all customers. And we do our best to clearly state this at checkout, in our terms of service, and in our cancellation and refund policies.
We also note on our website that our team typically replies within 1–2 business days. We’re not able to monitor emails every minute, especially outside business hours, but we do our best to respond as quickly as possible.
On tree sizes, we list the height range for each variety. If a plant falls outside that range, even by a couple of inches, we reach out before shipping to confirm you’re okay with it or to offer other options. We’d never ship something significantly shorter without that conversation first.
We take transparency seriously and want every order to feel fair, clear, and handled with care. As a small business, we truly value your feedback and address every customer concern to improve our website and ensure customer satisfaction.
MK
Meg K.
Poor Quality Plant, Poorer Customer Experience
I was skeptical about ordering a plant through the mail, but I decided to give Simply Trees a shot. Safe to say—I won’t be making that mistake twice.
The fiddle leaf fig I received in mid-April looked “okay” at first glance, but it quickly started dropping leaves (some of which looked perfectly healthy), developing brown spots, and eventually producing a bud that shriveled up and died before it even had the chance to unfurl. Not exactly a thriving specimen.
I followed all the care recommendations to the letter and reached out to customer service early on. I provided clear, time-stamped documentation of the decline. In return, I received a string of vague, generic responses that danced around the issue without offering any real help.
After six weeks of trying to nurse this tree back and jumping through customer service hoops, I gave up and cut my losses.
Lesson learned: if a company can’t stand behind the quality of their product—or support it when something’s clearly wrong—it’s not a company I’ll be shopping with again. Save your money (and your sanity).
Response from SimplytreesSep 30, 2025
We’re so sorry to hear about your experience. This is absolutely not the kind of interaction we want anyone to have with us, and we completely understand your frustration. It sounds like your concerns weren’t handled with the care and clarity they deserved, and for that, we sincerely apologize.
We believe our customer success team reached out to offer you a replacement fiddle leaf fig, but if you didn’t receive that message, please let us know. We’d still love the opportunity to make this right and hopefully give you the experience you should’ve had from the beginning.
Thank you for the honest feedback! We’re listening, and we’re working every day to be better.
