SimplyNUC, Inc.Reviews of simplynuc.com

Expected same maybe next day order processing, it took 3 days. Nowhere does it indicate how long it will take. Product was supposed to come with free 6 month Plex pass offer, I was sent the 4 month offer. My time is too valuable to be chasing down a fix for this mistake.

It's quite simple to order, but what to order is the issue. Information about each product is difficult to find. Also, there isn't sufficient information about the differences in each product as you attempt to order.

I understand that you normally ship products with the OS installed. However, I required an OS that was not on your list. It took me about 2 days, an email to support, and LOTS of searching on Google before I could get an OS loaded. The problem ended up being that Legacy USB needed to be turned on in the BIOS. A lot of this could have been avoided if you had a help guide for loading something other than Ubuntu or Windows.

Too early/lucky to weigh in on technical support, but Sales email still unresponsive since I asked on applying coupon code retroactively a few days ago. Support responded quickly to direct my inquiry to Sales, then after I did that nothing.

Put my order in on 2/22/21, but didn't receive it until 3/9/21. No explanation for the delay and no updates on the status of my order. Even though I paid extra for 2 day shipping. When I called the customer service guy was rather nonchalant. The best I can say is he didn't give me a lame apology or make excuses. If you have a good reason for a delay in filling an order, then you should quickly and clearly communicate that to the customer, so you don't leave them hanging and wondering what's going on.

The Simply NUC website is misleading. My original order was reported available in January. I proceeded with the purchase (it was January) and the site noted the order was processing. After 3-4 days to build as promised, I called to learn the item would not be ready for another 4-6 weeks. Note my credit card had been charged. I changed the order to another similar item but received no link. A nice lady helped track progress when I called, but her process insight seemed limited. Overnight shipping was provided, and I learned the unit's led was not available (not mentioned on the site) the price was reduced to the same as my original order.

Slow shipping. Didn’t have the thing I ordered me in stock and “recommended” a machine with much lesser specs. I appreciate the low price but customer service and communication could be better.

The package shipped fast and works as desired. However, I specifically asked for it to be hidden behind my garbage cans if I wasn't available to receive the package directly. (My residence is in a high-foot traffic area where porch pirates steal often.) My delivery? Left on my porch in plain site of any passerby and the busy sidewalk it sits next to! I received no knock on my door to ensure I safely got it, and no hiding of the package like I requested. I got lucky this time, but I won't be ordering from a company that doesn't ensure delivery instructions are adhered to.