SimplyNUC, Inc.Reviews of simplynuc.com

Shipped an incorrect item, charged $100 more than other sellers for that incorrect item. Told me I would have to pay for return shipping. Did not respond to emails for multiple days. After multiple emails back and forth they said, as if it were a big deal, that they had been "authorized to give me a full refund". What "full refund" actually meant was they would after all pay return shipping. Very generous! By this time, as I had no idea if they were going to reply at all, I had started using the item, so I could not return it. So they sold me an incorrect item for $100 more than I would have paid elsewhere, and because of their delays, I am stuck with it.

. After long waiting to get quote I just got notification that all requested models were sold out.

6 months of delay, no rebates!!! Even my bank is giving me money when they borrow 6 months of cash!

They sent to the wrong address, send confirmations to the wrong email address. I tried to correct them, but they refused.

I'm a first time buyer from SimplyNuc, and this first time experience has turned me off from them indefinitely. I made a preorder of the Phantom Canyon Nuc barebones kit in March. I kept getting notices that my nuc would be shipped out to me by end of April, then end of May, then early June 2021. I recently asked their customer service again on the status of my order. Lo' and behold, I find out from their rep, Matt, that they are purposely putting my order at the back of the line simply because I didn't pay more money for the preinstalled ram and ssd. This is not only unethical, but a violation.

is has been 4 month and still never received my product

Too slow on turnaroung time

The very worst experience I have ever had with an online shopping Web site. Online “Chat” is useless and unresponsive. Order input is confusing and did not work the first 3 time I attempted to enter an order. Account was setup using my email address (I did not do this). If I try to access the account, I do not know the password. When I request a password reset, it never sends it to me. I ordered a very expensive item which was immediately billed to my credit card for the full amount the day that I ordered it (June 15th). When I asked when I will receive my order, I am told it is first come, first serve and you are filling orders from January and February. Too busy? Your customers can help with that problem. I would cancel my order but figure by the time I receive my refund, I would have received the unit I ordered. I recommend anyone shopping for a NUC, go somewhere else!