vgupta1969
THEY WILL COME UNPREPARED AND YOU WILL PAY FOR IT
These guys talk a nice game, but they will come unprepared to your move, will always have a self-serving explanation for whatever they are doing incorrectly, you will have a stressful move, they will use your credit card to charge you whatever they want, they will not return your calls. They are dishonest. They charged me an additional $1,000 on my credit card without authorization. I worked with Rock. DON'T GIVE THEM YOUR CREDIT CARD NUMBER !! Problems: 1. They don't come prepared: They didn't bring the bubble wrap that I paid for, sent only 3 people when the job required 4 people, didn't bring anything to cover the wood floors even though we specifically discussed it in advance, they ran out of boxes, ran out of time and took unpacked stuff down the elevators onto the streets and packed there for hours. 2. They say they are experts in packing expensive things, but they are not: They didn't have any packing materials for expensive mirrors and paintings. They didn't cover the mirrors and paintings in any paper, just packed them directly into flat boxes which didn't even cover them in full. They packed the plasma TV in blanket and put it loosely into an old grungy box. And they charged me extra for this old grungy box because supposedly it was only "loaned" to me. 3. They love to charge your credit card: I called them four times after the move to discuss the number of blankets they will charge me -- because the furniture had to be left in blankets in storage. Extra blankets had to be used for everything because they didn't bring enough packing materials and we didn't have time to unwrap and return blankets. I think this is their way of making additional money. And then they just charged my credit card for an additional $1000 without any breakdown of the amount, including for keeping their grungy box for the TV (which I still don't know how much it cost me..). I called to resolve the matter, but they will keep lying and won't be reasonable. Good things: The three moving guys were nice and had good attitude and tried to do their best under the circumstances.
Response from Simply MovingNov 7, 2016
The charge was a deposit for our supplies and pads for which we pay a lot of money. We can not give you the pads for free, they cost more then your entire move. When you move out of your own storage whether you use us or not you can return the pads for a full refund.




