Simply MovingReviews of simplymovingny.com

Very very bad experience with this movers Mangement not good but workers are ok

From the first time we met with Carlos he put our minds at ease. On the day of the move the crew was efficient, courteous, and took great care with all of our possessions. pricing was very fair and they were very responsive to requests made prior. Would reccomend them to everyone!!! They made a very stressful day relatively stress free.

in the last week WARNING WARNING!!! If Icould give negative stars I would. This company goes by 3 different names. 5 Star moving, Simply movers and Abreu. I booked 5 Star and receive an invoice from Abreu. RED FLAG ONE. RED FLAG 2 I booked on 9/25 for an 9/29 move. I was told the full day was opened, I chose 8-12pm window. 2 days later I received a voicemail changing it to 12-4pm. I called the office repeatedly to check the ETA of the drivers and nothing. I asked to speak with Mike the owner and nothing. After repeated attempts the company blocked my number. So i called from different line and the receptionist forgot to put me hold and screamed its Ms Fonseca what should I tell her. At this point I already put down a down payment my furniture is packed and i have to be out by the next day, so i waited. No one showed up until 7:10pm with only blankets and tape to protect the furniture. No supplies as promised and 2 drivers instead of 3. RED FLAG 3 after truck was load in 45mins (I had all the furniture in the lobby except the bed and couch. The mover decided he was too tired and called another company Simply movers to finished the move. 1h30mins later two new movers show up to finish the move. RED FLAG 4 we finally leave I follow the truck in my car, and he drives opposite the highway and takes the long way to the new place (later I find out it's to hike up the mileage) I tell them the exit put on my hazards to they can follow me and the driver passes my exit and keeps going. I panic and try to get back on the highway. Now I can't find them. After 30mins of waiting I call the police and file a report. They show up a total of 45mins later say sorry there was an accident. RED FLAG 5 after everything is moved in and the wait time and the $150 fine I incurred for moving after hours. They tried to charge my credit card an additional $300. Thank I called the credit card company and put a freeze on my account. Cash only now. Finally I get to speak with Mike is called a liar and told me I was Bugging for not wanting to pay more than the agreed amount. His movers harnessed me in my apt for 20mins. They even threatened to call the police. I said yes call them and let's start the paperwork for a lawsuit. He changed his mind and pleaded stating he has 10 kids to feed. After paying the original agreed amount in Cash they left and told me they are keep the cash and suing me for the entire amount. Guess we will be in Court. PLEASE SAVE YOURSELF AND STAY AWAY. if I am attacked after this post I have pictures of the movers and will upload. I was threaten by one of them and this documentation of the incident right after it happened.

We hired Simply Moving because of the excellent Yelp and Trustpilot reviews, and the actual packing of our items seemed to go rather well. However, there were some glitches --- although the email we got for the move indicated we were supposed to pay via cashier's check (which we did), their automated system ALSO charged our credit card in error. Though they quickly rectified the error, it gave me a sense of sloppiness on the part of the company. They gave us an estimate of 1-21 days to complete the move. Fine, it's understandable that they wouldn't know exactly how long it might take. But, we had assumed, given their reputation for customer service, they would at least give us some indication as the delivery date got closer at least whether the truck was in the vicinity or not, and a range of dates we might expect the delivery to occur. But no, today the driver calls, completely out of the blue, and says he wants to deliver our shipment TOMORROW. Yes, tomorrow. No advance warning whatsoever, Simply Moving didn't even tell us when the truck left the East Coast. My wife has a job interview tomorrow, AND I have meetings tomorrow at work. We explained this to the driver, but Simply's dispatcher just said, either we take delivery tomorrow or pay for 21 days of storage and fees for a crew to store and repack our items for delivery at a later date. Other moving companies actually give you satellite tracking of their trucks --- we get ZERO warning the truck is even going to come this week, and get a call literally the day before, when we have busy lives and a busy schedule. Update: The General Manager contacted me to apologize again and to let us know they took my complaint seriously and spoke with the dispatcher. Based on our conversation I feel they have made an effort to avoid this sort of problem again in the future --- so I've updated my review to three stars, and would no longer say I wouldn't recommend them to others. They did do a good job moving our stuff across the country --- the problem was primarily in our case with what I felt was poor customer service around the delivery scheduling. However, I trust that they have heard this complaint loud and clear and hopefully in the future other customers won't experience this --- and other customers have clearly had better experiences with them, despite the fact that we had this problem. I feel they are going to make a good faith effort to avoid this kind of problem in future.

Initially had a good move with simply moving. Decides to refer my friends through the referral program where they say they give you a percentage of each referrals move. 2 of my friends moved w the company and I heard nothing from them. I called, sent emails, and no emails back. Its not right to have a dishonest referral program advertised if you don't have a system to follow up with it.

No issues, promised as communicated and no surprises.

The movers arrived 15 minutes ahead of schedule, when it was cold and rainy. I wasn't able to pack everything since my mother had passed away a few days before my move. They made me feel safe and helped pack things gently and quickly. They were patient and very positive and compassionate. They were too notch. Highly recommend their services.

Very good guys, hard working, did I good job moving my belongings however they should have paid more attention to delicate things such as paper lamp that got totally broken and ripped while moving...