SimplyEyeglasses.comReviews of simplyeyeglasses.com

Finally received eyeglass frames after a year wait. Wasn't the fault of Simply Eyeglasses it was the fault of the manufacturer. The customer service people were very helpful and understanding when I was inpatient with the wait. Beautiful frames that fit and looked great.

I had a complicated order which had a minor error on my part due to a misunderstanding. I promptly received a phone call which corrected the mistake and refunded the the small amount that I had overpayed. I'm happy!

UPDATE: I've changed this to a 5 star review because of the great response by SimplyEyeglasses to my original review. They called me within hours and offered for me to return the glasses so they could go for the thinner lenses. Best service I've seen anywhere. Fantastic customer service and timely delivery as promised. Glasses are excellent. My only issue is with a technical issue. I bought rimless glasses that require drilling the lenses to install the frames. Because I have a strong prescription, I ordered the highest index lense available. Here is where their customer service shined - they contacted me immediately and said that because they needed drilled, they had to move me to the next lower index. They immediately gave a refund for the cost difference. However when the glasses arrived, they were thicker than my last pair, even though my prescription was actually less on the new glasses. So my previous provider had apparently been able to drill the highest index lenses without issues. So I'm disappointed that my new glasses are not as thin as before.

It wasn't easy to get through to customer service. The phone wasn't always answered. I ended up going through email to get a quote and figure out what was all going to cost. I had to get multiple quotes because they would leave out something. Finally the customer service rep snapped at me and said that the price I was given wouldn't be final until the order went through. I know I had a complicated order, but if she hadn't left out things I wouldn't have had to keep emailing her. Four stars because the glasses were fine and cost almost half what my eye doctor wanted for the same frames and lenses. Three stars for responsiveness and customer service. But I guess the price goes with that.

Maddie was very patient in telling me about the product and also with the re-order process! She knows the product well and provided a great customer service. Thank you. Jae

I had never ordered glasses online before. I wasn't sure of a few measurements. Linda Cole was very helpful in explaining exactly what I needed to provide and how to do so. I love the glasses!

First pair I ordered didn't fit right so, it was returned for a difffernt model and size.....Perfect fit! I will continue to be loyal to simplyeyeglasses.com for future purchases. Thanks Again

Fast ship good prices