SimplyEyeglasses.comReviews of simplyeyeglasses.com

Nice selection of lens options and reasonable pricing. However, with exceptionally lengthy fulfillment time and non-existent quality control, order at your own peril. After two attempts to remake lenses due to their error, I had to give up in frustration.

onbekend voor mij. Weet niet wat ik hiervan moet vinden.

I wasn't notified that my frames were backordered for two months until after I'd placed the order, and SimplyEyeglasses.com did nothing to help the situation. I love the design - they're definitely the frames I wanted and I'm happy with them - but I wouldn't recommend SE.com as a place to purchase your eyewear.

I had to keep checking in on status as estimated delivery dates came and went without updates. Finally once glasses arrives at SimplyEyeglasses.com lab it took another long while, and again no updates, requiring me to email them multiple times.

I have been a loyal customer for many years until now. I have purchased at least four pair of glasses all being Ray-Ban. This last pair I have had two years and the lens started peeling. They are progressive without any scratch coating applied. I called them to see if anything could be done and they said no because the warranty ran out. They then said they could give me a 10% discount on my next pair. They were already offering this to anyone who purchases them on line anyway. I am very disappointed with this as I have been as loyal as an old dog to them.. Could they spare it? Really? 10%.. So now I am looking for a new place to purchase my eye glasses

The initial ordering process was smooth, but the problems arose with timing and delivery. The glasses were late, and there was considerable hassle with the shipping. After reading many reviews of online eyeglass makers, I ordered over the phone with Stephanie, who provided a price match for the frames. She informed me that the glasses should arrive in about two weeks via two day shipping. I contacted them at two weeks less one day, since I had not yet received a shipping notification and tracking number. Linda responded and said the glasses should ship out that day, or possibly, the next day. This was on a Thursday, and I received no shipping notification on either Thursday or Friday. I called on Monday and spoke with Tracy. She stated that the glasses would ship out on Tuesday. After considerable back and forth, she finally agreed to find out why they hadn't shipped out the previous week, as promised. It turned out that one of the lenses had been broken while being made. She assured me, however, that they would ship out on Tuesday. I asked for expedited shipping. She agreed to two day shipping. I explained that I already had two day shipping. It turned out I had seven day shipping. If I had stuck it out with their delayed lens making and delivery, I would have received the glasses the following Tuesday, maybe, a full three and a half weeks after I ordered -- 1.5 weeks late. I asked for overnight shipping, since the glasses were already late. Tracy stated that this could not be done since her supervisor had already gone for the day; this was at 3 pm EST. She stated that I should just cancel my order since I did not seem satisfied. I replied that I found it strange there was no one there who could approve overnight shipping. She, again, repeated that I should just cancel my order and then put me on hold. When she came back, she said that the glasses would be done that day, Monday, but that they could not do the overnight shipping. I asked, again, for overnight shipping since the order was late, and she repeated, yet again, that I should just cancel my order, that they were not making any money on my order. Plus I should have known, she said, that the order might take a while due to my high prescription. (When I placed my order with Stephanie, there was no mention of potential problems with my prescription). Tracy, again, put me on hold, and when she came back, she stated they could do overnight shipping. She then put me on hold again to check that the person working on my glasses would continue to do so, because apparently in the back and forth between the lab and herself, some uncertainty was created regarding whether the lab wanted to continue making my glasses. This entire exchange took some time, and it was very unsatisfactory. Tracy's attitude and statements conveyed that I was extremely lucky that SimplyEyeglasses.com agreed to make my glasses. I asked for an email address for Tracy's supervisor. I received an email address for Cindy, to whom I sent an email detailing the exchange. It's been two weeks, and I have not received a response. The glasses themselves are fine, which is the reason for the two stars rather than a single star. But their customer service is very poor. They should have provided more realistic timing in the first place, and once the problem with the broken lens arose, they should have contacted me with an update. Absent an update, they should have been more willing to nail down the reasons for the continuing delay and to immediately speed up the making of the glasses and their delivery. Instead, I had to call them and then got a lot of grief for asking for expedited shipping of an item which was already late. I would not recommend SimplyEyeglasses.com.

I sent in two pairs of brand new frames. The lenses they put in are great, but they lost the nose pad on one of my frames. They were very kind to contact me in advance about it and own up to it, but what could I do at that point? They replaced the nose pads with generic ones and gave me a $15 discount (total order was in excess of $300), but the generic nose pads fell off and I had to get more from a local optician and super glue them to the frame. Not happy about that at all. Probably won't go back, which is a shame because I have a couple more frames that need lenses...

I ordered a pair of prescription RayBan sunglasses. The price was right but I questioned the quality and sure enough, three months later, the lens popped out. I asked the company to fix them but they wanted to charge me for shipping and took issue with my complaint. I won't be ordering from SimplyEyeglasses.com again. I would rather pay a few more dollars to my local optician and get the friendly service and high quality I am given there. I think now that I was sold a pair of RayBans that were not authentic.