SimplyEyeglasses.comReviews of simplyeyeglasses.com

Fantastic customer service. Shipping time was great. They ordered the frames that I wanted in no time. Will definitely use again!

I needed a new pair of glasses and decided I wanted frames exactly like my old pair. My local optometrist no longer carried those frames, so I did a Google search and found that SimplyEyeglasses.com carried them. I could have just ordered the frames from them and then gotten the lenses locally, but I found that using SimplyEyeglasses for everything would save me a lot of money. So, I decided to order frames and lenses from them. I'm really glad I did. The customer service people were super friendly and helpful, patiently walking me through the various options. They weren't happy until I was. Now, I've got a great pair of glasses that fit great, lenses that are high quality, and knowledge that if I ever need glasses again, I just need to go back to SimplyEyeglasses.com. No complaints at all, I recommend them wholeheartedly. Thank you!

This is the second review I am leaving for SimplyEyeglasses.com. Their products are great but the customer service is amazing, I would never order glasses from anywhere else. The prescription sunglasses I picked our were backordered and they sent me glasses to wear on vacation until mine came in. I was so happy with the loaners that I ended up purchasing them and my original order. I really cannot say enough about the customer service reps (shout out to Cindy!), they stay on top of everything and are so easy to work with. Customer for life.

I just want to commend the staff of Simply Eye Glasses for going above and beyond, excellent customer service! The original frames I ordered did not fit my face correctly and was advised to retrun them. I did with absolutely no problem for a different pair. I am so happy with this company and their friendly, helpful staff. I have told all my friends about how satisfied I am.

So excited about Simply Eyeglasses having my frames/glasses I needed do to my bridge broke on my other glasses. I called many places to find this model of glasses and everyone else had discontinued the model. I had just had my lenses done for the frames and needed the exact same frames to fit my prescription. When I called the customer service rep was so helpful in checking to see IF they had them available as the model had been cancelled. She found three pair left and was thankful the color I wanted was one of the three. Very friendly and enthusiastic customer service and would totally recommend to everyone to shop Simply Eyeglasses for your eye-wear. Thank you so much!

I have to be honest, I was pretty nervous to order eyeglasses on line. The initial reason I even entertained ordering on line was I was able to find the designer frames I had seen for a fraction of the costs. I was diligent in making sure I was able to provide all the necessary information to complete the order. I even called them to make sure I was doing it correctly. I initially omitted the anti-glare on the lenses, wow that was a huge mistake! But I called them within a couple days and they were wonderful to walk me through the return process.. when they got them back they recheck the RX to make sure the problem I was having was not in regards to anything incorrect on their end. The turn around time in receiving the glasses after the anti glare was added was was two days! I couldn’t have asked for more helpful staff.. I called on a Saturday morning and got ahold of a lady (Allison?) who was so very helpful and she forwarded my concerns to my next contact, Cindy. Cindy was not only helpful, but she was kind, caring and compassionate...they all were truly AMAZING!!! Thank you Simply Eyeglasses for a GREAT experience for a fraction of the costs.

I can't say enough how exceptional their customer service is, specially a woman named Cindy. I was leaving on vacation and broke my glasses by accident the day before. I have an old backup pair, but I was leaving for a work trip the day after I got back, and they would look a bit silly for that. I went to every eyeglass store I could find, and everyone needed a written prescription, which I couldn't get because it was the weekend. I submitted my order and sent a Hail Mary email to customer service explaining my situation and hoping someone would care. Thankfully Cindy got my email. We emailed back and forth the entire week, with her reaching out to the frame supplier and giving me constant updates. Because of Cindy I was able to receive my new glasses just in time for my work trip! I online shop more than I'm proud to admit, and I can say that customer service has become a rarity. Cindy very easily could have ignored my email or said it wasn't possible, which I probably would have very sadly accepted, but instead she jumped through multiple hoops to make this possible for me. Because of this experience I will absolutely be recommending Simply Eyeglasses to all my family and friends, and will be back to purchase all my glasses going forward :)

Great product, terrific prices, prompt shipping, and most important...excellent customer service well above and beyond reasonable expectations. Beyond an internet shopping experience, you're dealing with humans who make sure your needs are understood and addressed. In my case, I'd lost my (new...of course) eyeglasses, and was in dire need. The service I received is incredible - my rep asked great questions, followed up with internal and vendor resources, and shared with me a way to quickly return to the land of the seeing. I recommend SimplyEyeglasses.com with NO hesitation!